Mathew Pierce
Lima,OH
Summary
Candidly seeking an engaging role within a forward-thinking organization that values innovation and teamwork. Eager to leverage A rich blend of experience and academic achievements to drive impactful results, enhance operational efficiencies, and contribute to the company's overarching success trajectory. Passionate about embracing challenges as opportunities for growth, committed to continuous learning and collaboration, fostering an environment of excellence and achievement.
Overview
20
20
years of professional experience
Work History
Shipping Supervisor
Danone
11.2019 - Current
- Lead team of 6-15 employees to optimize trailer utilization and reduce shipping costs
- Managed daily activities and resolved any issues related to shipping process
- Directed all trucks to their designated destinations.
Member Service Representative
Teleperformance
04.2019 - 07.2019
- Responded to inbound calls from members and assisted with credit card account inquiries
- Verified member details and initiated fraud reports and transaction disputes
- Processed payments and updated member demographics.
Continuous Improvement Leader
ATI Rowley Operations
12.2009 - 01.2016
- Established and maintained behavioral-based safety culture, leading to 90% reduction in OSHA Recordable rate
- Implemented Lean tools (CEDAC and Mistake Proofing) and saved over $3.6 million annually
- Designed cleaning tool that decreased cleaning process by 90%, saved $100,000 annually, and eliminated injures from manual cleaning
- Developed production training and tracking system and assisted with hiring new employees
- Reduced error rates on quality documentation by 85%.
Production Supervisor
Masco Retail Cabinet Group
01.2004 - 01.2009
- Supervised crew of 7-10 employees
- Achieved highest production rates among two shifts by exceeding daily quotas by 25%-40% regularly
- Redesigned receiving floor flow, increasing efficiency.
Education
Associate of Science - Computer And Information Sciences
Salt Lake Community College
Salt Lake City, UTBachelor of Science - Culinary Arts
University of Akron
Akron, OHSkills
- Lean Tools (5S, Mistake Proofing, TSP, CEDAC, and KATA)
- Training Development and Implementation
- Quality Compliance
- Problem-Solving
- Supervision and Leadership
- Continuous Improvement
- Skilled in developing and implementing training programs that enhance safety performance and ensure quality compliance
- Proven record in utilizing Lean tools to drive operational excellence in diverse business environments
- Proficient in identifying and resolving problems through effective interactions with management and frontline employees
- Exceptional leadership abilities with expertise in supervising diverse and represented workforce
- Customer Service
- Customer Support
Timeline
Shipping Supervisor
Danone
11.2019 - Current
Member Service Representative
Teleperformance
04.2019 - 07.2019
Continuous Improvement Leader
ATI Rowley Operations
12.2009 - 01.2016
Production Supervisor
Masco Retail Cabinet Group
01.2004 - 01.2009
Associate of Science - Computer And Information Sciences
Salt Lake Community College
Bachelor of Science - Culinary Arts
University of Akron