Mathew Rascon
Tacoma,United States
Summary
Hardworking and passionate professional seeking a full-time position that offers challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Excited to utilize current proficiencies and learn new industry skills to contribute to the team mission.
Overview
9
9
years of professional experience
Work History
Floor Care Specialist
Professional Floor Finish
08.2016 - Current
- Founded and operated a successful business Professional Floor Finish (LLC), specializing in floor care, resulting in consistent revenue growth and positive client testimonials.
- Cultivated and maintained strong relationships with clients through effective communication, understanding their needs, and delivering high-quality services.
- Traveled regularly to various contracted sites in Washington, Oregon, and Idaho to provide on-site consultations, assess client needs, and deliver tailored services.
- Deep cleaned or replaced flooring, stripped and refinished hard surface floors, completed sealing and finishing tasks, maintaining quality condition and appearance.
- Operated and maintained commercial level floor care equipment, including trouble shooting and repairing.
Customers Service
TMS Preformance
06.2015 - 08.2016
- Handled customer issues with confidence, using complex problem solving to maintain high customer satisfaction standards.
- Suggested additional services and products to meet customer needs.
- Pleasantly greeted and checked in customers using online check in software.
- Managed inbound and outbound calls to the front desk, including appointment reminders and discussing requests.
Education
High School Diploma -
Douglas High School
Douglas, AZ05.2015
Skills
- Commercial Equipment Operation
- Chemical Cleaners
- Safety Practices
- Quality Assurance
- Routine Maintenance
- Complex Problem-Solving
- Time Management
- Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Floor Care Specialist
Professional Floor Finish
08.2016 - Current
Customers Service
TMS Preformance
06.2015 - 08.2016
High School Diploma -
Douglas High School
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