Mathew Rodriguez

• 875k yearly volume
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and developing new staff members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

• 550k yearly volume
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Maintained visual merchandising standards to create an inviting shopping environment for luxury clientele.
• Increased sales revenue by implementing effective upselling techniques during the conversion process.
• Launched new product lines with specially designed displays that generated excitement among customers while showcasing unique features effectively.

• 1.1M yearly volume
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
• Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
• Maintained strong knowledge of current fashion trends and consumer preferences, applying this insight to create visually appealing merchandise presentations.

750k yearly volume

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

• Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
• In charge of all visual changes and marketing updating throughout store.
• Conducted overnight visual flow resets, leading a team of 10 or more.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Partnered with managers to identify and capitalize on sales trends and brand initiatives.
• Apply and coach others on 4 step selling techniques.
• Maintain a 90% percent or above in email capture percentages. (top 3 in district)

• 990k yearly volume
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

• 600k yearly volume
• Built strong relationships with customers through positive attitude and attentive response.
• Enhanced team productivity by implementing efficient work processes and streamlining operations.
• Possess the ability to lead by example and deliver the "Francesca's Promise" to the sales team and all guests within the boutique.
• Maintain a visually inspired boutique that is compelling to all guests by developing visual decisions and effective communications of the visual standards.

• 1.3M yearly volume
• Enhanced team productivity by implementing efficient work processes and streamlining operations.
• Built relationships with customers to increase likelihood of repeat business. Greeted customers in a timely fashion while quickly determining their needs. Strategically scheduled team members to maintain optimal staffing levels at all times.
• Completed all cleaning, stocking and organizing tasks in assigned sales area. Determined customer needs by asking relevant questions and listening actively to the responses.
• Led a team of 12 plus in over visual merchandising floor resets.
• Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
• Contacted other store locations to determine merchandise availability. Supervised and directed all merchandise and shipment processing.

• 1.7M yearly volume
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• NY region trainer.
• Diamond store ( only 9 out of 76 stores)
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Completed point of sale opening and closing procedures.
• Completed all daily tasks and special assignments with an efficient and quality-driven approach.
• Managed staff of 20 sales associates, 1 team leader and 2 assistant managers

• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Completed all cleaning, stocking and organizing tasks in assigned sales area. Completed all daily tasks and special assignments with an efficient and quality-driven approach.
• Followed merchandising guidelines to present visually appealing displays. Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Priced merchandise, stocked shelves and took inventory of supplies. Supervised and directed all merchandise and shipment processing

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped with grand opening and building of store fixtures.
• Kept visual standards up to par for grand opening.
• Provided high quality results in a timely manner.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• 2CUTE and CATCH22 were 2 different retail locations in the same mall. They were owned ny the same company and would have there team work between both locations.