Mathew Rohrer
Brownsville,TX
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Hardworking and dependable retail professional offering solid background in payment processing, merchandising and sales support. Knowledgeable about anime and pop-culture products and provides friendly support to every customer. Over 3 years of front-end retail experience. Diligent cashier with excellent multitasking, organizational and time management abilities combined with expertise in promoting items and completing customer sales. Adept at suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with handling customer's questions and adapts easily to new processes and procedures. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to important details. Sales expert promotes products and plans to boost store profits. Dedicated cashier with 3 years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance.
Overview
5
5
years of professional experience
Work History
Door-to-Door Sales Representative
K.E.Y. Point Solutions
McAllen, TX
04.2024 - 04.2024
- Greeted customers at their door and introduced myself.
- Developed a rapport with potential customers by engaging in friendly conversation.
- Provided detailed information about the products being sold and answered customer questions.
- Explained the benefits of purchasing the product compared to competitors' offerings.
- Confirmed customer satisfaction with all aspects of sales process, including delivery time frames and price points.
- Resolved customer complaints in an efficient manner while maintaining a positive relationship with them.
- Maintained up-to-date knowledge on new products and services available for sale.
- Attended weekly team meetings to discuss sales strategies and targets.
- Assisted other sales representatives as needed during peak seasons or busy times.
Customer Service Representative
Maximus
4395 Paredes Line Rd, Brwonsville, Tx 78526, TX
11.2023 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Cashier
Beat The Heat
Harlingen, TX
08.2019 - 11.2023
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped with purchases, locating items and signing up for rewards programs.
- Inspected store products for damage and obtained item replacements for customers.
- Answered customer questions, provided store information and directed customers to designated store areas.
- Processed refunds for worn, damaged and broken merchandise.
- Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized.
- Recommended complementary and discounted items to customers to increase sales.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Salesman
Cutco Cutlery
Brownsville, TX
06.2019 - 08.2019
- Educated customers on product features and technical details to highlight benefits.
- Negotiated prices and set up contracts to finalize sales agreements.
- Identified and capitalized on key business growth opportunities.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Demonstrated product features to align with customer needs.
- Adhered to company initiatives and achieved established goals.
- Developed key customer relationships to increase sales.
Summer Camp Counselor
IDEA Camp Rio
Brownsville, TX
06.2019 - 08.2019
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Coordinated and led group activities for campers and counselors.
- Explained principles, techniques and safety requirements to activity participants to prevent injury.
- Arranged decorations, equipment and site resources to facilitate various entertaining activities for campers.
- Communicated camper needs, progress and attitudes in weekly staff meetings and made appropriate program adjustments.
- Assisted homesick children, actively listening to concerns and providing emotional support.
- Planned various indoor activities during periods of inclement weather to promote camper satisfaction.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Played various outdoor sports with children, teaching rules and demonstrating good sportsmanship.
- Supervised youngsters during activities to prevent injuries and accidents.
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Collaborated with staff to establish and maintain supportive and structured environment.
- Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
- Helped children to develop social skills and meaningful relationships.
- Assisted campers with behavior issues and helped children open up and bond with new friends.
- Cultivated and deepened relationships between staff, families and camp children.
- Handled check-in duties to acclimate new campers.
Education
High School Diploma -
IDEA Brownsville
4395 Paredes Line Rd, Brwonsville, Tx 7852607.2019
Skills
- Customer Service
- Employee Training
- Merchandise Packaging
- Customer Relations
- Honest and Dependable
- Problem Solving
- Feedback Acceptance
- Cooperative Attitude
- Price Identification
- Customer Transactions
- Cleaning and Sanitizing
- Inventory Stocking
- Cash Counting Machine Operations
- Product Recommendations
- ID Verification
- Merchandise Restocking
- Cash Register Operation
- Customer Assistance
- Cash Drawer Balancing
- Navigating Microsoft programs
Languages
English
Professional
Spanish
Professional
Timeline
Door-to-Door Sales Representative
K.E.Y. Point Solutions
04.2024 - 04.2024
Customer Service Representative
Maximus
11.2023 - 02.2024
Cashier
Beat The Heat
08.2019 - 11.2023
Salesman
Cutco Cutlery
06.2019 - 08.2019
Summer Camp Counselor
IDEA Camp Rio
06.2019 - 08.2019
High School Diploma -
IDEA Brownsville