Mathew Schnier

• Diagnosed and troubleshot system failures using remote desktop tools to restore functionality.
• Provided technical support for hardware and software issues, ensuring timely resolution and user satisfaction.
• Assisted in onboarding new employees by training them on service desk procedures and tools.
• Collaborated with cross-functional teams to document and improve service desk processes.

• Provided timely support via phone, email, and chat to enhance customer satisfaction.
• Resolved customer technical issues through troubleshooting and problem-solving methods.
• Documented and tracked customer interactions in ticketing system for efficient follow-up.
• Collaborated with cross-functional teams to escalate complex issues for resolution.
• Project manager for infrastructure revitalization.
• Tracked progress for projects as well as materials needed on site for project completion.

• Installed, configured, and maintained security systems for residential and commercial clients.
• Conducted routine inspections and troubleshooting of alarm systems to ensure optimal performance.
• Collaborated with clients to develop tailored security solutions based on individual needs and concerns.
• Trained junior technicians on installation techniques, equipment handling, and safety protocols.
• Installed and performed inspections for fire prevention systems.

• Diagnosed and repaired mechanical issues, enhancing service efficiency and minimizing downtime.
• Operated and maintained complex petroleum service equipment to ensure optimal functionality.
• Implemented safety protocols to adhere to regulatory standards and promote workplace safety.

• Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
• Educated customers on vehicle maintenance and service options, enhancing their understanding of needs.
• Coordinated service appointments and managed workflow to optimize shop efficiency.
• Collaborated with technicians to ensure accurate diagnostics and timely repairs for customer vehicles.

Enrolled in school as well as ROCT, SGA, fraternity and community service programs. Was not able to finish school due to family medical issues.