Mathew Schwartz
San Tan Valley,AZ
Summary
Manufacturing leader with 7 years of production experience and 10+ years in supervisory and business leadership roles. Skilled in coaching employees, managing workflow, and improving safety, quality, and productivity. Known for partnering with management to deliver consistent operational results.
Overview
15
15
years of professional experience
Work History
Manufacturing Team Lead
Dexcom
Mesa, AZ
09.2019 - Current
- Lead daily cleanroom operations, coordinating staffing, workflow, and priorities to support production targets, and minimize downtime.
- Drive productivity improvements by identifying operational barriers and implementing corrective actions across shifts.
- Partner with cross-shift leadership teams to standardize processes, and ensure consistent execution of new operating procedures.
- Leveraged SPS and Yellow Belt training to implement process improvements, increasing efficiency, maintaining quality standards, and supporting compliance across manufacturing operations.
- Support workforce flexibility and coverage through cross-training in Kitting, Cal Check, Supermarket, G6 Applicators, and G7 Wearables operations.
- Leverage DiSC leadership training to improve communication, conflict resolution, and team collaboration.
- Monitor and manage inventory levels to reduce scrap, shrink, and material shortages.
- Built future leadership by mentoring operators in Kitting, G6, and G7, guiding skill development, and performance improvements that resulted in multiple promotions to Team Lead roles.
Network and Applications Representative
Dexcom
Mesa, AZ
05.2017 - 06.2019
- Delivered high-volume technical support to patients and healthcare providers, ensuring timely resolution of device and software issues in a fast-paced environment.
- Collaborated with Quality and Manufacturing leadership on special projects to educate operators on how production performance directly impacts patient safety and outcomes.
- Played a key role in cross-functional outreach efforts, resolving over 6,000 near-day-30 patient concerns, and consistently meeting a 24-hour response target.
- Earned 20+ company recognitions for excellence in quality, customer service, reliability, and attendance, including Employee of the Year for leading overtime efforts that eliminated backlogs across four underperforming teams.
- Conducted remote training sessions and outbound support calls with medical professionals on Dexcom G4, G5, and G6 systems to improve product adoption and user confidence.
Team Lead Tier II Tax Analyst
Cognosante
Phoenix, AZ
07.2016 - 05.2017
- Conducted detailed tax and compliance audits for PPACA applications, utilizing Excel-based tracking tools, reporting dashboards, and standardized documentation to ensure accuracy and regulatory compliance.
- Developed, maintained, and analyzed operational reports to monitor productivity, staffing levels, and performance trends.
- Partnered with planning and workforce management to align daily staffing models with workload demands, and service-level targets.
- Created and delivered training materials, procedural guides, and presentations using Microsoft Word, Excel, and PowerPoint to support policy updates and process improvements.
- Collaborated with management to document, implement, and roll out new operational procedures and quality standards.
- Led performance evaluations using data-driven metrics, providing structured feedback and improvement plans.
- Supported employee development and engagement through regular coaching sessions, progress reviews, and wellness check-ins.
Technical Support Supervisor
Arris
Tempe, AZ
01.2011 - 07.2016
- Direct daily operations of production and frontline teams of 15–25 employees, ensuring performance goals, quality standards, and service-level targets are consistently achieved.
- Recognized as Supervisor of the Quarter and Supervisor of the Year for two consecutive years, earning accolades for the lowest call return rate, the highest quality scores, and minimal team attrition.
- Coach and mentor employees to strengthen communication, problem-solving, and operational performance, fostering a high-performing, engaged workforce.
- Analyze key performance indicators (KPIs) to develop action plans, track progress, and drive continuous improvement initiatives that enhance efficiency and productivity.
- Partner with leadership to design and implement motivational and incentive programs that drive employee engagement, and team accountability.
- Create and implement new troubleshooting and process improvement workflows, reducing operational costs, increasing efficiency, and improving customer satisfaction.
Education
Yellow Belt Certification
Arizona State University
Tempe, AZ06-2023
SPS Manufacturing Training Program -
Dexcom
Mesa, AZ05-2023
DiSC Leadership Training -
Dexcom
Mesa, AZ10-2022
Skills
- Manufacturing Quality Assurance & Compliance
- Production Workflow & Process Optimization
- Team Leadership, Coaching & Development
- Conflict Resolution & Employee Relations
- Safety Standards & Continuous Improvement
- Cross-Functional Communication
- Performance Management & Goal Setting
- Training & Onboarding
Timeline
Manufacturing Team Lead
Dexcom
09.2019 - Current
Network and Applications Representative
Dexcom
05.2017 - 06.2019
Team Lead Tier II Tax Analyst
Cognosante
07.2016 - 05.2017
Technical Support Supervisor
Arris
01.2011 - 07.2016
Yellow Belt Certification
Arizona State University
SPS Manufacturing Training Program -
Dexcom
DiSC Leadership Training -
Dexcom