Mathew Skeens
Phoenix,AZ
Summary
Professional technician prepared for high-level maintenance roles. Strong expertise in troubleshooting, repair, and preventive maintenance for complex systems. Emphasis on team collaboration and adaptability to achieve results. Reliable with focus on safety, efficiency, and continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr. Maintenance Technician
Cortland
03.2023 - Current
- Assisted in troubleshooting and repairing equipment to minimize downtime.
- Learned safety protocols and maintenance procedures for various systems.
- Maintained cleanliness of work areas and ensured proper tool organization.
- Collaborated with team members to prioritize workload and improve response times.
- Supervised technicians and assigned responsibilities.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Conducted training, licensing, and vehicle inspections for new employees.
- Operated varied hand and power tools to complete repairs.
- Followed safety protocols to minimize workplace accidents.
- Installed new locks, door handles, and door closers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Replaced worn or broken parts on machines and equipment.
Tile Technician
Interior Logic Group
10.2022 - 03.2023
- Operated and maintained equipment to ensure optimal performance and safety compliance.
- Documented repair processes and maintenance logs for accurate record-keeping and reporting.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Customer Service Representative II
Bank of America
03.2021 - 10.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders efficiently, ensuring accuracy and timely delivery of services.
- Managed customer accounts, maintaining up-to-date information and documentation.
- Collaborated with team members to improve service processes and enhance customer satisfaction.
Tow Truck Operator
AAA
04.2017 - 08.2020
- Operated tow trucks to safely transport vehicles for various roadside assistance needs.
- Conducted vehicle inspections to ensure safe towing practices and compliance with regulations.
- Collaborated with dispatch team to prioritize service calls and improve response times.
- Provided excellent customer service by communicating effectively with clients during stressful situations.
Education
High School Diploma -
Ombudsman
Phoenix, AZ06-2004
Skills
- Equipment troubleshooting
- Safety compliance
- Preventive maintenance
- Team supervision
- Mechanical repairs
- Plumbing systems
- Tool operation
- Customer communication
- Work area organization
- Repair inspection
- Training and development
- Vehicle inspections
- Lock installation
- Parts replacement
- Problem resolution
- Service call coordination
- Electrical troubleshooting
- Lockout and tagout procedures
Certification
Universal 608 epa certification
CPO certification
Timeline
Sr. Maintenance Technician
Cortland
03.2023 - Current
Tile Technician
Interior Logic Group
10.2022 - 03.2023
Customer Service Representative II
Bank of America
03.2021 - 10.2022
Tow Truck Operator
AAA
04.2017 - 08.2020
High School Diploma -
Ombudsman