Mathew Starace
Charlotte,NC
Summary
Motivated and goal-oriented individual with strong work ethic. Strong organizational and team collaboration skills with experience in improving processes.
Overview
3
3
years of professional experience
Work History
Head Cashier
The Home Depot
07.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Sales Associate
The Home Depot
02.2022 - 07.2022
- Completed opening, closing and shift change tasks efficiently to keep store ready for guests.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Went above-and-beyond to locate desired items by checking with sister locations and other departments.
- Worked outdoors in weather conditions to maintain merchandise and serve customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Shift Leader
Dunkin' Donuts
06.2021 - 12.2021
- Trained and mentored newly hired employees on operating equipment and safety.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Crew Member
Dunkin Donuts
09.2020 - 06.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Education
Bachelor of Science - Criminal Justice
Appalachian State University
Boone, NC05.2027
High School Diploma -
Salem High School
Salem, NH06.2022
Skills
- Complaint resolution
- Cash Handling
- Strong Verbal and Written Communication
- Store Opening and Closing
- Customer Service
- Team Leadership
Timeline
Head Cashier
The Home Depot
07.2022 - 08.2023
Sales Associate
The Home Depot
02.2022 - 07.2022
Shift Leader
Dunkin' Donuts
06.2021 - 12.2021
Crew Member
Dunkin Donuts
09.2020 - 06.2021
Bachelor of Science - Criminal Justice
Appalachian State University
High School Diploma -
Salem High School
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