Mathew Stone
Huntsville,TX
Summary
I am a Navy Veteran with a robust background at Walmart, I've honed strategic planning and team development, elevating operational efficiency and safety standards. My leadership significantly boosted team morale and productivity, showcasing effective communication and safety oversight. Achievements include reducing employee turnover and enhancing customer satisfaction, underscoring my ability to meet and exceed employer expectations.
Overview
19
19
years of professional experience
Work History
Overnight Stocking 3 Coach
Walmart
08.2022 - 12.2024
- Coordinated the overnight operations of the product flow from the truck to the shelves with a team of 20-30 people.
- Operated the Scheduling tool to make sure staffing was comparable to the amount of product needing to be stocked.
- Taught and trained new associates to work according to company policy and safety standards.
- Coordinated nightly meetings to communicate any changes to policies, plans, or operations standards.
- Boosted teams moral by assisting them with daily operations and on-hand training.
- Held feedback conversations to improve associates work performance.
Overnight Team Lead
Walmart
07.2020 - 07.2022
- Coordinated a team of 20-25 associates to complete daily operations.
- Increased overnight productivity by implementing efficient task delegation and team management strategies.
- Earned recognition from senior leadership for consistently surpassing performance expectations and maintaining a high level of team morale.
- Coordinated special projects as needed, ensuring timely completion without disrupting daily operations or compromising customer experience.
- Fostered a positive work atmosphere, motivating team members to achieve their highest potential performance levels.
Overnight Modular Team Associate
Walmart
11.2019 - 05.2020
- Streamlined product shelving processes for improved efficiency and time management.
- Actively participated in training sessions, staying informed about company policies, procedures, and best practices related to modular setup and maintenance.
- Assisted in training new team members, providing guidance and support to help them quickly acclimate to the Overnight Modular Team Associate role.
- Enhanced store presentation by diligently organizing and setting up merchandise displays.
Homelines Department Manager
Walmart
05.2019 - 10.2019
- Assured adherence to safety regulations within the Homelines department through routine inspections and staff training sessions on proper equipment usage.
- Spearheaded seasonal promotions that resulted in increased revenue during peak periods.
- Streamlined inventory management for effective stock control and reduced shrinkage.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and capitalize on market opportunities.
CAP 2 Supervisor
Walmart
02.2019 - 05.2019
- Lead a team of 10 associates on in-stock of fresh and grocery areas (Frozen foods, Dairy Products, and Grocery.)
- Maintained Backroom operations by rotation products for FIFO.
Overnight Support Manager
Walmart
05.2018 - 02.2019
- Placed orders for new merchandise when inventory levels were running low.
- Trained new employees on company policies, procedures, and job duties to facilitate their successful integration into the team.
- Conducted in-person scenario assessments to manage compliance with overnight workload expectations and safety requirements.
- Implemented new security measures that successfully reduced shrink within store.
- Coordinated with vendors for timely deliveries while minimizing disruption to store operations during overnight hours.
Customer Service Associate
Walmart
01.2018 - 04.2018
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Asset Protection Associate
Walmart
09.2017 - 01.2018
- Wrote reports for internal and external crime, burglary, or theft.
- Controlled reduction of loss inventory by protecting company assets.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Streamlined surveillance operations, ensuring comprehensive coverage of high-risk areas.
Fresh Support Manager
Walmart
05.2016 - 09.2017
- Reduced employee turnover rate by implementing supportive management practices and providing ongoing feedback.
- Analyzed performance metrics to identify areas for improvement within the Grocery and Fresh food department.
- Implemented data-driven strategies to optimize support operations, enhancing overall service quality.
- Boosted first contact resolution rates through targeted training sessions focused on problem-solving skills.
- Managed a team of Deli and bakery associates, fostering a positive work environment and promoting professional growth.
Customer Service Manager
Walmart
12.2015 - 05.2016
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with customer requests to resolve problems.
- Developed strong relationships with customers, ensuring their needs were met consistently and promptly.
Electronics Associate
Walmart
10.2015 - 12.2015
- Implemented inventory control measures to reduce waste and optimize stock levels for efficient operations.
- Consistently met deadlines on assigned projects by effectively prioritizing tasks according to business needs.
Maintenance Associate
Wal-Mart Supercenter
04.2015 - 10.2015
- Maintained Cleanliness of Store and bathrooms and trash.
- Quickly responded to emergency spills through out the store to promote safety.
Culinary Specialist
US Navy
02.2006 - 02.2010
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Streamlined kitchen operations by implementing effective work schedules and delegating tasks appropriately.
- Coordinated with front-of-house team to ensure seamless service delivery, improving turnaround times during peak hours.
- Spearheaded team-building program, fostering collaborative and efficient kitchen environment.
- Designed weekly menus, balancing nutrition, taste, and presentation for an optimal dining experience.
- Streamlined kitchen operations, reducing food waste significantly with meticulous inventory management.
- Conducted comprehensive staff training on culinary techniques and customer service, elevating overall team performance.
- Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
Education
Associate of Arts - General LIberal Arts
Blinn College
Bryan, TX12-2013
Skills
- Safety awareness
- Strategic planning
- Team development
- Safety oversight
- Effective communication
Timeline
Overnight Stocking 3 Coach
Walmart
08.2022 - 12.2024
Overnight Team Lead
Walmart
07.2020 - 07.2022
Overnight Modular Team Associate
Walmart
11.2019 - 05.2020
Homelines Department Manager
Walmart
05.2019 - 10.2019
CAP 2 Supervisor
Walmart
02.2019 - 05.2019
Overnight Support Manager
Walmart
05.2018 - 02.2019
Customer Service Associate
Walmart
01.2018 - 04.2018
Asset Protection Associate
Walmart
09.2017 - 01.2018
Fresh Support Manager
Walmart
05.2016 - 09.2017
Customer Service Manager
Walmart
12.2015 - 05.2016
Electronics Associate
Walmart
10.2015 - 12.2015
Maintenance Associate
Wal-Mart Supercenter
04.2015 - 10.2015
Culinary Specialist
US Navy
02.2006 - 02.2010
Associate of Arts - General LIberal Arts
Blinn College
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