Mathew Strube
Princeton,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Enthusiastic, self-motivated and hardworking team player with a demonstrated track record of achievement in call center environments. Adept at meeting customer needs while exceeding productivity standards. Desiring a new role with the chance to advance professionally and contribute to team success.
Overview
26
26
years of professional experience
Work History
Glass Call Center- Lead
Caliber Auto Glass
08.2013 - 07.2024
- Encouraged team members to improve productivity and service levels by modeling correct behaviors and coaching employees.
- Resolved team support issues with efficient approach to keep call center operating smoothly and customers satisfied with services.
- Managed customer concerns with calm demeanor and knowledgeable service.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed billing and warranty problems by researching and resolving concerns through effective logistics
- Maintained high-volume workload within fast-paced environment by assisting customers, call center reps. inquires, technicians, General Mangers & others.
Auto Glass Manager
Twin Cities Auto Glass
02.2011 - 08.2013
- Offered exceptional customer care and service to every customer/client for maximum satisfaction and long-lasting relations.
- Discussed products, services and accessories with vendors.
- Prepared work orders, set up and updated accounts and closed out service tickets.
- Received and submitted payments for work.
- Oversaw all returns and corrections.
- Maintained neat, clean and safe work areas.
- Coordinated all the everyday services with the office personal to make sure we maintained a productive & well established service to our customers/clients & vendors.
Dispatcher Coordinator
Abra Auto Body & Glass
04.1998 - 02.2011
- Monitored scheduled jobs and adjusted call priorities regularly based on caller needs.
- Kept detailed and updated records scheduled jobs in physical and electronic databases.
- Tracked all changes in computer system to keep records current and accurate.
- Kept fellow employees updated on accurate dispatching procedures while personally handling technicians calls daily.
- Scheduled, ordered all parts needed, routed & dispatched technicians workflow daily.
- Managed daily work schedules to maximize coverage.
Education
Some College (No Degree) - Accounting And Business Management
MN School Of Business
High School Diploma -
Shakopee High School
06.1991
Skills
- Employee Development
- Attention to Detail
- Teamwork and Collaboration
- Problem-solving abilities
- Customer Complaint Resolution
- Quality Management
- Staff Management
- Coaching and Mentoring
- Quality Assurance
- Sales
- Scheduling
Timeline
Glass Call Center- Lead
Caliber Auto Glass
08.2013 - 07.2024
Auto Glass Manager
Twin Cities Auto Glass
02.2011 - 08.2013
Dispatcher Coordinator
Abra Auto Body & Glass
04.1998 - 02.2011
High School Diploma -
Shakopee High School
Some College (No Degree) - Accounting And Business Management
MN School Of Business
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