Mathew Stumpf
RDO Equipment
Pierz,MN
19
years of professional experience
Work History
Customer Service Advisor
2 Years 5 Months- Assessed customer equipment needs and recommended suitable parts, service, and rental solutions.
- Resolved inquiries through phone, email, and face-to-face support with accurate product information.
- Coordinated service bookings, work orders, and follow-up communications to support repair schedules.
- Processed parts orders and verified pricing, availability, and delivery details using internal systems.
- Collaborated with service technicians, parts staff, and sales teams to support seamless customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
Service Advisor/Assistant Service Manager
1 Year 1 Month- Handled customer issues with confidence, using complex problem solving to provide effective resolutions.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Developed estimates by costing materials, supplies, and labor.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transactions.
Service Technician
2 Years 11 Months- Diagnosed and troubleshot problems, repairing and restoring John Deere equipment to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options on work orders.
- Installed new equipment and explained in-depth operation and routine maintenance protocols to customers.
- Demonstrated increased knowledge of company products and equipment.
- Assisted team members by troubleshooting and diagnosing lawn and garden equipment.
Parks and Public Works Assistant
7 Months- Removed snow, ice, and debris from roadways after storms to clear major transportation routes.
- Maintained grounds including trimming, weeding, and general clean-up.
- Changed out parts, fixed systems, and refurbished equipment to complete repairs on different types of small engines.
- Cleaned machines after repairs using chemicals and water pressure.
Sales Associate
4 Years 8 Months- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Examined customer loan applications for loan approvals and denials.
- Assisted customers with completing loan applications and other paperwork.
- Maintained show floor equipment, displays, and used equipment lots.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints in empathetic manners.
- Discussed service department repairs and invoices with customers.
- Developed strong relationships with customers through high levels of customer service.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Service Technician
1 Year 5 Months- Set-up and perform repairs on John Deere and Stihl outdoor power equipment.
- Interact with customers with service repairs, on-the-road service calls, and replacement parts sales.
Service Technician
3 Years 1 Month- Set-up and perform repairs on John Deere and Stihl outdoor power equipment.
- Interact with customers with service repairs, on-the-road service calls, and replacement parts sales.
Assistant Manager/Technician
2 Years- Assistant managed a Stihl, Snapper, Simplicity, Ariens, Gravely, Tire One and Baldor electric motor dealership.
- Open and closed service work orders.
- Performed repairs and warranty claims on small gasoline engines, outdoor power equipment, and electric motors.
- Sold new and used outdoor power equipment, automotive tires and electric motors.
- Performed automotive oil changes.
- Assistant managed new and used equipment inventory.
- Opened and closed store.
Service Technician/Parts Counter Sales
1 Year 4 Months- Performed set-ups and repairs on John Deere lawn and garden and Stihl outdoor power equipment.
- Interacted with customers through parts sales.
Education
No Degree - Marine and Small Engine Repair
High School Diploma
Skills
Excellent communication
Active listening
Cheerful and positive attitude
Energetic work ethic
Driven
Approachable
Flexible
Dedicated Team player
Customer-focused
Troubleshooting skills
Timeline
Customer Service Advisor
RDO Equipment
05.2024 - CurrentRead More
Service Advisor/Assistant Service Manager
Midwest Machinery Co
04.2023 - 05.2024Read More
Service Technician
Midwest Machinery Co
05.2020 - 04.2023Read More
Parks and Public Works Assistant
City Of Pierz
10.2019 - 05.2020Read More
Sales Associate
Midwest Machinery Co
02.2015 - 10.2019Read More
Service Technician
Midwest Machinery Company
09.2013 - 02.2015Read More
Service Technician
Evergreen Equipment
09.2010 - 10.2013Read More
Assistant Manager/Technician
Sunrise Ag Repair
09.2008 - 09.2010Read More
Service Technician/Parts Counter Sales
Northwood Turf and Power
05.2007 - 09.2008Read More
Healy High School
High School Diploma
Read More
Central Lakes College
No Degree from Marine and Small Engine Repair
Read More