Summary
Work History
Education
Skills
Timeline
Generic

Mathew Thurmond

Marion,KY

Summary

Dynamic and results-driven professional with a strong background in customer service at McDonald's. Proven ability to enhance guest satisfaction through effective communication and teamwork. Skilled in multitasking and maintaining high standards of cleanliness, contributing to a positive dining experience. Recognized for leadership qualities and training new team members to uphold operational excellence.

Work History

Crew Member

McDonald's
  • Provided exceptional customer service by accurately taking orders and addressing concerns.
  • Maintained cleanliness and organization of dining area, enhancing guest experience.
  • Operated kitchen equipment efficiently, ensuring food safety standards compliance.
  • Collaborated with team members to expedite service during peak hours, improving workflow.
  • Assisted in training new crew members on operational procedures and best practices.
  • Processed payments accurately while managing cash register operations effectively.
  • Adapted quickly to changing tasks and priorities in a fast-paced environment, ensuring smooth operations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

High School Diploma -

Pathway Academy
Marion, KY
01.2011

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Attention to detail
  • Self-discipline
  • Interactive communication skills
  • Leadership qualities

Timeline

Crew Member

McDonald's

High School Diploma -

Pathway Academy