Mathew Trujillo
Denver,United States
Summary
Administrative Specialist ~ US Marine Corps Passionate, organized, and detail-oriented professional and Former US Marine Administrative Specialist with experience in providing high-level access control assistance, security management, counseling, relationship management, administration, and direction, and synchronizing HR activities to overall operations. An energetic, hardworking security professional who has a proven record of accomplishment in safeguarding facilities against acts of violence and maintaining a secure point to the public while entering and exiting a military installation. Able to uphold good order on sites whilst working within procedural guidelines and ensuring a high quality of service is maintained with optimum efficiency. I enjoy dealing with the public, resolving conflict, and defusing volatile situations before they escalate with strong knowledge of various surveillance, reporting, and administrative systems.
Overview
8
8
years of professional experience
Work History
Small Business Owner
Hollywood of Jewelry
Aurora, CO
10.2019 - 08.2022
- Developed business plans and strategies to grow small business.
- Negotiated contracts with vendors, suppliers, and customers.
- Analyzed market trends to inform product offerings and pricing decisions.
- Managed staff recruitment, hiring, training, and development.
- Implemented efficient processes for ordering inventory and tracking deliveries.
- Oversaw daily operations of small business including customer service and financial management.
- Established partnerships with other businesses in related industries for mutual benefit.
- Resolved conflicts between staff members and customers when necessary.
- Monitored customer feedback and implemented changes based on their suggestions.
- Hired new managers to drive sustainable business growth.
- Delegated work to staff, setting priorities and goals.
Sale Associate
Kay Jewelers
Meridian, MS
05.2018 - 11.2018
- Received and processed incoming product shipments; conducted lead generation, sales, and customer satisfaction processes
- Provided basic customer support for clients to encourage repeat business regarding jewelry and related merchandise
- Responded to customer inquiries, closed profitable sales orders, processed orders received, and reached sales goals
- Collaborated with team members to provide excellent customer service to clients requesting assistance with basic issues
- Managed email/phone correspondences daily and followed-up with each client to increase satisfaction to 100%
- Increased customer satisfaction by resolving Product or Service issues
- Maintained accurate records of customer interactions/transactions including inquiry details, complaints, comments, and other actions taken
- Organized information into reports to facilitate informed decisions
- Organized merchandise to maintain store visual appeal; engaged customers and promoted specific merchandise; educated customers on promotions to enhance sales
- Maintained organized presentable merchandise to drive continuous sales goals
- Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills
- Kept clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Administrative Specialist
United States Marine Corps
Meridian, MS
11.2014 - 11.2018
- Contributed to the maintenance of institution security, materials, fire prevention, and damage control systems
- Prepared incident/ maintenance reports and other documentation; monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Operated detecting devices to screen individuals and prevented passage of prohibited articles into restricted areas
- As a Commercial Gate Officer, patrolled Facility premises to detect signs of intrusion and ensures security of doors, windows, and gates; conducted vehicle screenings and 100% passenger identity checks
- Warned persons of rule infractions/ violations, and evicted violators from premises, using force when necessary
- Conducted Traffic Stops for moving violations on base and completed Random Anti-Terrorist vehicle inspections as directed by the base Commanding Officer; directed vehicle and pedestrian traffic during drills and emergency situations
- Maintained professionalism and exercised positive customer service approach to all persons
- Managed the visitor's management system, access control management system, and credentialing hardware and software
- Handled day-to-day requests and inquiries pertaining to facilities reporting and processed all Marine Corps Total Force System (MCTFS) entries related to reduction, forfeiture of pay and allowances, and promotion restrictions in conjunction with NJPS, prior to the Update and Extract date
- Leveraged punctuality and team-oriented mentality and enhanced administrative operations
- Demonstrated an innate ability and good judgment by making quick, appropriate and independent decisions to aid operations and ensured compliance
- Provided subject matter expertise to assist in the protection of the information, personnel, assets for the organization, and various Federal locations
- Trained 10 junior service members in the proper procedures for clearing rooms, identifying security breaches, challenging, apprehending and detaining suspects
- Used 2 way radios to communicate with other stations and locations including base and receiving instructions from the command center
- Extensively trained in the proper use of deadly force and takedown procedures
- Performed daily security, maintenance and operational inspections of more than 60 military vehicles prior to use
- Prepared and oversaw the completion of more than 2,500 permanent change of station (PCS) orders and all flight requests for all graduating Marine Aviation Training Support Squadron One students, flight line officers and permanent personnel while maintaining constant liaison with the Select Area Travel Organization office to ensure all requests were completed, allowing all students to depart in a timely manner
- Prepared over 70 unit punishment books (UPB) and 6105 page 11 entries for all Non-Judicial Punishments (NJP) while maintaining the command's legal report; through detailed reporting allowed MCTFS to deduct all forfeiture money in a timely manner and prevented Marines from being overpaid
- Leveraged strong attention to detail and knowledge in preparing UPBS resulting in timely conduction of NJPs.
Education
Associate of Arts - Communications
Community College of Aurora
Aurora, CO05-2024
Skills
- Effective Communication
- Leadership & Supervision
- Strong Analytical Skills
- Microsoft Office Suite
- Investigative Skills
- Logistics Planning & Execution
- Staff Management
- Policy & Procedural Compliance
- Quality Assurance/Quality Control
- Team Leadership
- Strategic Planning
- Administrative Leadership
- Project Management
- Change Management
- Human Resource support
- Surveillance Management
- Defense Management
- Technical Acumen
- Damage Control & Repair
- Security Access Control
- Database Management
- Computer Literate
- National law enforcement
- Background investigations
- Secret Clearance
- Emergency Management
- Planning and execution
- Staffing
- Human Resources Management
- Negotiation
- Sales oversight
References
- Keithon Pittman, Administrative Chief at USMC, 601-679-2713, Keithon.l.pittman@usmc.mil
- Joseph Yoskovich, Senior Marine at USMC, 843-263-4379, tessyoskovich@gmail.com
- Olivia Williams, Manager at Kay Jewelers, 601-604-4470
Training
- US Marine Corps Corporals Course - 4 Weeks
- US Marine Corps Administrative Specialist Training - 12 Weeks
- Axillary Security Force Training - 4 Weeks
- US Marine Corps Lance Corporal Seminar - 1 Week
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Small Business Owner
Hollywood of Jewelry
10.2019 - 08.2022
Sale Associate
Kay Jewelers
05.2018 - 11.2018
Administrative Specialist
United States Marine Corps
11.2014 - 11.2018
Associate of Arts - Communications
Community College of Aurora
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