Summary
Overview
Work History
Education
Skills
Certification
Custom
Timeline
Generic

Mathew Walker

Red Oak,TX

Summary

Dynamic team leader with extensive experience in employee training, safety enforcement, and performance evaluation. Proven ability to mentor new crew members and resolve conflicts, ensuring high-quality service standards. Dedicated crew leader skilled in customer service and conflict resolution. Successfully trained new hires and monitored team performance to maintain service excellence. Committed to fostering a positive work environment and optimizing team productivity. Accomplished crew leader with a strong focus on safety enforcement and quality assurance. Experienced in managing crew performance and resolving issues efficiently, ensuring compliance with safety protocols and enhancing overall team effectiveness. Dedicated crew leader lends several years experience to overseeing team communication, skills management and task completion. Focused and friendly comprehension of skills to juggle stressful, deadline-driven demands. Supervisory expertise committed to delivering outstanding customer service and optimal workflows. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Crew Leader

City Of Irving
Irving, Texas
08.2009 - 07.2025
  • Trained new crew members on safety procedures and equipment use.
  • Monitored crew performance to maintain quality of service standards.
  • Resolved minor conflicts within the team to maintain a positive environment.
  • Mentored newly hired crew members to prepare each for job roles.
  • Trained new hires on job duties, safety protocols, and company policies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Managed multiple employees in various job tasks throughout phases of project completion.
  • Assisted in resolving customer complaints or issues quickly and efficiently.
  • Inspected cleanliness, organization and safety of job sites after every shift.
  • Performed general maintenance on tools and equipment used by the crew.
  • Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
  • Enforced safety mandates and OSHA restrictions with good leadership skills.
  • Inspected equipment for proper operation before use by crew members.
  • Conducted regular reviews of work orders to confirm completeness of project requirements.
  • Suggested changes in working conditions and use of equipment to increase crew efficiency.
  • Completed minor adjustments and repairs to assigned equipment.
  • Maintained accurate records of employee attendance, hours worked, vacation time.
  • Participated in hiring process for new employees; conducted interviews and reference checks as needed.
  • Worked productively as lead or helping team member to drive customer satisfaction.
  • Gained independent working skills and guided and mentored less experienced team members.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Operated equipment with strong focus on safety and ground communication.

Education

Red Oak High School
Red Oak, TX
05-2007

Skills

  • Team leadership
  • Customer service
  • Conflict resolution
  • Work task assignments
  • Employee training
  • Equipment maintenance
  • Safety enforcement
  • Performance evaluation
  • Task delegation
  • Quality assurance
  • Job assignments
  • Heavy lifting
  • Work order management
  • Crew oversight
  • Maintenance and repair
  • Safety guidelines
  • Heavy machinery operation
  • Safety protocols and procedures
  • Equipment inspection
  • Onboarding and training
  • New hire training
  • Performance evaluations
  • Jobsite safety

Certification

CDL license, Class A since 2009...with no restrictions

Tanker endorsement

Medical card

TCEQ Water Distribution Class C operator license

Class III Wasterwater Collection Operator license

Custom

Proficient in using the following equipment: backhoes, trac hoes, skid steers, loaders, gradall, dozers. I can drive the Low boy to haul equipment.  I can also drive dump trucks (manual and automatic); as well as crew trucks with trailers and tractors.  I have used Wash trucks and Vac trucks.  I have worked on all sizes of water mains and service lines; valves and hydrants.  I have also worked on sewer lines of all sizes and done very deep digs to install them.  I have installed shoring; done confined space entry and used cascade trailers for supplied air.

Timeline

Crew Leader

City Of Irving
08.2009 - 07.2025

Red Oak High School
Mathew Walker
Want your own profile? Create for free at Resume-Now.com