Mathew Warren
Warrenton,OR
Summary
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
9
9
years of professional experience
Work History
Math Tutor
Oregon Institute Of Technology
06.2021 - 06.2023
- Explained math concepts in caring and encouraging environment to help students thrive and learn.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Supported students with helpful study habits and exam strategies.
- Created and shared math resources and materials to boost student comprehension.
Customer Service Manager
Walmart
06.2018 - 06.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Construction Worker
WaterTight Construction
03.2014 - 03.2018
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Education
Bachelor of Science - Electrical Engineering
Oregon Institute of Technology
Klamath Falls, OR06.2023
Associate of Arts -
Clatsop Community College
Astoria, OR06.2020
Skills
- Geometry/Trigonometry
- Interpersonal Communication
- General Construction
- High-Level Calculus
- Training and Mentoring
- Workflow Management
- Complaint Resolution
- Schedule Coordination
- Electrical Engineering Standards
- 2D and 3D Modeling
Timeline
Math Tutor
Oregon Institute Of Technology
06.2021 - 06.2023
Customer Service Manager
Walmart
06.2018 - 06.2020
Construction Worker
WaterTight Construction
03.2014 - 03.2018
Bachelor of Science - Electrical Engineering
Oregon Institute of Technology
Associate of Arts -
Clatsop Community College
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