Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Awards
Timeline
Generic

Mathew Welch

Denver,CO

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Broker Relationship Manager

Uqual
04.2021 - 10.2024
  • As a Director of Broker Relations at Home Loans Assist, I have over three years of experience in creating a culture of home ownership by providing financial and credit guidance to borrowers and mortgage professionals. I am passionate about helping people who felt hopeless or stuck in their financial situation to go from surviving to thriving and achieve their dreams of owning a home.

    My core competencies include problem solving, relationship building, and communication, which enable me to partner with various stakeholders and deliver value-added solutions. I also have a strong background in national account sales, having worked for HomeAdvisor for over four years, where I increased revenue, retention, and satisfaction for multiple clients. I am always eager to learn new skills and expand my domain expertise in the mortgage industry.
  • Increased client satisfaction by providing tailored investment advice and personalized service.
  • Managed clients'' financial portfolios with a focus on risk management and diversification for optimal returns.
  • Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
  • Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.

National Accounts Executive

Home Advisor
11.2016 - 04.2021
  • Screen and enroll service professionals into the largest network of Home Improvement professionals in the nation
  • Job include prospecting potential candidates to service home owners and business owners
  • Managing high profile portfolios while engaging directly with business owners to increase their companies profitability and bottom line
  • Create expectations and goals for growing small businesses
  • Maintain positive relationships and providing guidance and tools for success through effective marketing techniques while also meeting and or exceeding sales exceptions and quota.
  • Strengthened customer relationships for long-term success through consistent, personalized communication and service.
  • Expanded national account base by identifying potential clients and executing targeted sales strategies.
  • Developed compelling sales presentations to showcase product offerings and persuade decision-makers to close deals.

Wireless Sales Consultant

Russell Cellular - Verizon Wireless Premium Retailer
06.2015 - 05.2016
  • Handle the day to day operations from asset management and protection to assessing and auditing sales contracts to further business opportunity
  • Drive increased profitability and revenue through creative and effective sales marketing and direct relationship building
  • Also responsible for inventory management and overall success of the wireless location.

Retail Sales Representative

T-Mobile
01.2011 - 08.2015
  • Role: provide excellent customer service on a daily basis, helping with customers business personal, and leisurely needs
  • Responsible for micromanaging and motivating a crew of 10 people to excel in the communications industry
  • Maintain proper inventory, cash management, and boosting company's growth.

Event Rep

Market Source
10.2010 - 12.2010
  • Role: Traveled throughout OKC METRO
  • Established rapport with Walmart, Radio Shack, Best Buy and Sams Club Wireless employees to promote TMOBILE inside and outside locations
  • Used face to face marketing as primary source of educating prospecting and marketing Tmobile products
  • Trained employees on new and upcoming wireless products while driving business into their locations.

Manager

The Mobile Life llc
03.2008 - 08.2010
  • Role: Assist customers in all their wireless needs, from managing accounts to providing them with necessary tools to be a lifestyle communications destination
  • Managed crew of 5
  • Handled all cash management and operations, as well as maintained a high level of customer service satisfaction and new sales.

Sales Representative

Totally Wireless
02.2007 - 08.2007
  • Role: Assist customers from all aspects, including paying bills, any customer service issues as well as thinking outside the box to improve sales in all areas

Education

High School Diploma -

Moore High School
Moore, OK
05.2003

Skills

  • Sales Training
  • Sales
  • Customer service (10 years)
  • Business Relationship Building
  • Workplace Training
  • Relationship Management
  • Marketing Strategies
  • Negotiation expertise
  • Portfolio management
  • Time management
  • Sales strategy development
  • Prospecting and Networking

Certification

Product expert Samsung USA, Present, Certified product expert with s Samsung wireless products

Additional Information

Skills: Sales Leadership, 60 wpm, Microsoft savvy, inventory management, cash handling, customer retention

Awards

Winners Circle T-mobile USA, 03/01/12, Top 1 percentile in overall customer growth and sales in a top tiered tellecommunications industry

Timeline

Broker Relationship Manager

Uqual
04.2021 - 10.2024

National Accounts Executive

Home Advisor
11.2016 - 04.2021

Wireless Sales Consultant

Russell Cellular - Verizon Wireless Premium Retailer
06.2015 - 05.2016

Retail Sales Representative

T-Mobile
01.2011 - 08.2015

Event Rep

Market Source
10.2010 - 12.2010

Manager

The Mobile Life llc
03.2008 - 08.2010

Sales Representative

Totally Wireless
02.2007 - 08.2007

High School Diploma -

Moore High School

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Mathew Welch