Mathew Wenzelburger
Data Center Technician
Redmond,OR
Summary
Results-driven Cyber Security analyst with a proven track record of delivering exceptional customer service and utilizing in-depth product knowledge to guide customers towards optimal solutions. Skilled in efficiently managing project timelines and consistently exceeding growth targets through proactive initiative. Over a decade of experience in providing top-tier customer support and ensuring seamless product utilization for maximum efficiency.
Overview
13
13
years of professional experience
2028
2028
years of post-secondary education
2
2
Certifications
Work History
Department Manager
Sprouts Farmers Market
10.2022 - 05.2025
- Quickly established credibility with clients and strove to remember at least five patrons names a week, creating a friendly rapport with customers and increasing customer satisfaction scores into the 90th percentile.
- Manage budgeting and ordering expenses while meeting Sales-to-Purchasing goals and growth of the department by 180% in two years.
- Clearly communicate goals and expectations that align with the company’s mission statements and translating corporate goals into individual milestones.
- Set appropriate deadlines and time restrictions on essential tasks that build into our larger goals.
- Motivate employees to reach each objective in a timely manner while selecting the team members with the best skill set for each task.
- Regularly review performance metrics to ensure we are on track to meet our goals and make strategy adjustments as necessary.
- Proactively looking for opportunities to adjust tasks and objectives to reach goals.
- Training employees in proper processes and procedures.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Department Manager
Publix Super Market
03.2015 - 10.2022
- Ensured premier customer service by remembering the names of dozens of regular patrons and creating a friendly rapport with customers.
- Manage ordering expenses while meeting all sales goals and growth of department.
- Training and motivating employees to reach set objectives in a timely manner while understanding my team’s skill set and assigning the proper person for each task.
- Set appropriate deadlines and time restraints on essential tasks to meet our assigned goals.
- Design and implement special sales programs to promote new products.
- Creating displays to draw attention to and promote new products.
Cabinet Installer
Total Design Source
06.2012 - 03.2015
- Load and haul cabinets for job sites include housing divisions, apartment complexes and single-family home renovations.
- Measure the façade of the units to ensure proper dimension, timely ordering, and arrival of cabinets.
- Carry cabinets into units and install them in accordance with the diagram and directions.
- Taking the initiative to collaborate with other contractors (electricians, plumbers, painters, etc.) to accomplish our goals without crossing wires or getting in each other’s way.
- Maintain constant communication with the office to be able to change courses when something arises.
Education
Bachelors of Science - Cybersecurity
St. Petersburg College
Clearwater, FL12-2027
Skills
Microsoft Office Suite and Google Workspace
Windows OS, macOS, and Linux OS
Critical Thinking
Outbound Logistics and Inbound Logistics
Problem-Solving
Hardware Troubleshooting
Security Awareness Training and Vulnerability Assessments
Incident Response Management
Security Information and Event Management (SIEM) software
Team supervision
Customer service
Sales reporting
Performance management
Certification
CompTIA Security+
Timeline
CompTIA Security+
07-2025
CompTIA A+
04-2025
Department Manager
Sprouts Farmers Market
10.2022 - 05.2025
Department Manager
Publix Super Market
03.2015 - 10.2022
Cabinet Installer
Total Design Source
06.2012 - 03.2015
Bachelors of Science - Cybersecurity
St. Petersburg College