Mathew Yardley
Chicago,IL
Summary
Energetic Business Professional who is dedicated to creating efficiency at all levels of management. Proficient at critical thinking, problem solving, and working as a team. Exceptional computer and software skills including all Microsoft applications.
Overview
19
19
years of professional experience
Work History
Store Manager
Angelo Caputo's Fresh Markets
07.2023 - Current
- Directs employees on merchandising strategies and store layout to maximize sales.
- Manages daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Oversees purchasing processes, and negotiates with vendors for better prices and payment terms.
- Optimizes labor scheduling according to store needs while adhering to budget constraints.
Grocery Manager
Jewel-Osco
06.2020 - 07.2023
- Collaborates with merchandising team members to ensure the store is taking advantage of proper marketing tactics.
- Trains, mentors, and motivates team members throughout the company, and follows-up to ensure employees are achieving standards necessary for success.
- Delegates tasks and duties to grocery staff and clearly communicates timeframes for completion.
- Strengthens profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
Customer Success Manager
Yelp
02.2020 - 04.2020
- Provided consultative services to businesses with advertisement needs
- Collaborated with team members and other departments to ensure seamless services
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Congressional Liaison / Customer Service Lead
National Archives and Records Administration
04.2011 - 02.2020
- Provided advisory and consultative service on urgent, high profile, and problematic inquiries
- Troubleshot deficiencies in workflow and provided recommendations for improvements to expedite processing times
- Coordinated with internal and external departments and organizations to complete complex case work
- Directed and trained customer service representatives on proper policies and procedures
- Monitored and reviewed customer service calls and emails to ensure accurate information and recommendations are provided
Lead / Vault Teller
Regions Bank
11.2004 - 04.2011
- Responsible for shipping and receiving currency in the amount of approximately one million dollars weekly, while satisfying the branch needs
- Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
Education
Bachelor of Science - Business Administration
Lindenwood University
St Charles, MO05.2014
Timeline
Store Manager
Angelo Caputo's Fresh Markets
07.2023 - Current
Grocery Manager
Jewel-Osco
06.2020 - 07.2023
Customer Success Manager
Yelp
02.2020 - 04.2020
Congressional Liaison / Customer Service Lead
National Archives and Records Administration
04.2011 - 02.2020
Lead / Vault Teller
Regions Bank
11.2004 - 04.2011
Bachelor of Science - Business Administration
Lindenwood University
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