Mathew Eddy
General Manager for Applebee's
Columbia, MO,MN
Summary
Talented Manager with expert team leadership, planning and organizational skills. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Industrious and enthusiastic that has proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Overview
12
12
years of professional experience
Work History
Manager
Flynn Restaurant Group
Willmar, Minnesota
03.2021 - Current
- Expanded cross-functional organizational capacity by collaborating with managers in other departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring schedules for labor, adjusting maintenance costs, and changing par goals for inventory purchasing.
- Maximized performance by creating fun activities aimed at company goals and mentoring team members how to reach those goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Raised performance in areas of sales which resulted in 3 employees reaching 2 sales clubs, management and operations by identifying and targeting areas in need of improvement.
- Cross-trained 8 existing employees to maximize team agility and performance.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Conducted 2 inventories of raw materials and components on work floor every period.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results with management team once per week.
- Recorded inventory sales into organization's weekly income report.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Purchased adequate quantities of food, beverages, equipment and supplies twice per week.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
- Skillfully interacted with 7 external beer/liquor vendors to obtain best quality in pricing and product.
- Prepared for and executed new menu implementations.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Cook/Key Manager
Applebee's Neighborhood Grill & Bar
Willmar, MN
03.2019 - 03.2021
- Trained and worked at all 6 stations in Kitchen Department.
- Helped service department by picking up server shifts.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Checked and tested foods to verify quality and temperature.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
College Student
Ridgewater College
Willmar , Minnesota
09.2018 - 12.2020
- Followed school and classroom policies, regulations, dress codes and schedules.
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Participated in class discussions, contributing research and learned elements to demonstrate personal enrichment.
- Stored and frequently referenced course syllabi, also noting instructor contact information.
- Maintained organized demeanor to thoroughly complete in-classroom and homework-based exercises.
- Attended regularly scheduled instructional classes, taking organized notes and interacting positively.
- Kept detailed records regarding returned assignments, papers, quizzes and tests in event of discrepancy.
- Met academic standards and expectations to maintain school enrollment.
- Demonstrated comprehension of textbooks and other assigned reading materials via written and oral presentations.
- Adhered to strict time-management schedule to meet deadline requirements for assignments, quizzes, tests and other measures of comprehension.
Backroom Team Member
Target
Willmar, Minnesota
05.2018 - 09.2019
- Organized merchandise accurately for prompt delivery.
- Unloaded boxes from skid loader to price and stock shelves.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Cleaned and stocked backroom to maintain organization of facility.
- Executed technology guidelines to find location, planogram fills, subtract pulls, and item search functions for merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Assisted customers with transporting large merchandise to waiting vehicles.
Paraprofessional
Willmar Public Schools
Willmar, Minnesota
12.2016 - 06.2018
- Oversaw 28 students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Monitored 28 students on field trips, handling roll call and group movement to keep youths safe in public settings.
- Delivered personalized educational, behavioral and emotional support to 3 separate individual students to enable positive learning outcomes.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
- Handed out classroom materials, like pencils, paper and crayons.
Cook
Applebee's Neighborhood Grill & Bar
Willmar, MN
10.2015 - 07.2017
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Transitioned between breakfast and lunch service.
- Maintained 3 well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Communicated closely with 6 servers per shift to fully understand special orders for customers.
- Took food orders from servers and cooked items within 14 minutes to complete order items together and serve hot.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Mentored as many as 12 staff members in expectations and parameters of kitchen goals and daily work.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Construction Worker
Heritage Exteriors And Restorations
Spicer, MN
10.2013 - 04.2014
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Measured dimensions of finished pieces for conformance to specifications.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Utilized hammers, saws, squares, levels and fastening devices to complete projects.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Store Manager
Play It Again Sports
Willmar, Minnesota
06.2011 - 08.2013
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling for 4 employees, purchases and other expenses to maintain quarterly budget.
- Managed 4 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control and store opening and closing procedures.
- Supervised as many as 60 guests per day at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Education
Associate of Arts - Education
Ridgewater College
Willmar, MN12.2020
Skills
- Policies and procedures
- Staff Management
- Strategic planning
- Schedule optimization
- Verbal and written communication
- Financial Management
- Coaching and mentoring
- Business Development
- Improvement initiatives
- Budgeting
- Mathematical calculations
- Operations management
Accomplishments
During my time as a manager at Applebee's Bar and Grill:
- 2 Promotions: 1). Promoted from Bar Manager to Bar and Service Manager: 2 departments at the same time 2). Promoted to Kitchen Manager.
- Bar and Service Manager: Learned all of necessary information regarding bar and server standards within only 6 weeks of manager training. Managed liquor inventory during a liquor shortage. When I took over scheduling as the Service Manager, I revamped scheduling issues due to staff shortage by training employees in multiple stations and scheduling as many as 4 interviews in a single day.
- Food Safety Evaluation: I was the manager on duty both days we received our FSE and received a 93, by myself, and a 95, with a second manager on duty, out of 100.
- SPA: Internal evaluation examining that our store is following all the policies that pertain to our restaurant. All managers must be present. As a team, we received a score of 903 out of 1000. It is the first score over 900 for our location.
Timeline
Manager
Flynn Restaurant Group
03.2021 - Current
Cook/Key Manager
Applebee's Neighborhood Grill & Bar
03.2019 - 03.2021
College Student
Ridgewater College
09.2018 - 12.2020
Backroom Team Member
Target
05.2018 - 09.2019
Paraprofessional
Willmar Public Schools
12.2016 - 06.2018
Cook
Applebee's Neighborhood Grill & Bar
10.2015 - 07.2017
Construction Worker
Heritage Exteriors And Restorations
10.2013 - 04.2014
Store Manager
Play It Again Sports
06.2011 - 08.2013
Associate of Arts - Education
Ridgewater College