Mathew (Matt) Jasinski
Glennville,GA
Summary
Meticulously organized Parts Salesman with comprehensive knowledge of thousands of automotive parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Experienced automotive parts professional adept at keeping the parts area organized, professional and running at peak efficiency. Proactive problem-solver and demonstrated leader with years of experience in the industry. Motivated Parts Associate enthusiastic about building a long-term career in the automotive industry. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking sales or customer service position. Offering excellent communication and good judgment.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Supply Company
Glennville , GA
2021.11 - 2022.04
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated professionally with colleagues, freelancers and clients.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered excellent customer service, resulting in consistent customer satisfaction rating.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Effective liaison between customers and internal departments.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Retail Parts Professional
Advance Auto Parts
Hinesville , GA
2021.08 - 2021.11
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Assisted customers in finding appropriate parts promptly.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Processed and reshelved return orders, checking for discrepancies, potential usage and issues.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Researched vehicles and parts via physical catalogs and electronic means.
- Maintained clean and neat parts counter and sales floor.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Adhered to company guidelines for performance and compliance.
- Organized parts storage and stocked inventory according to established guidelines.
- Stocked and managed stock of parts.
Retail Parts Professional
O'Reillys
Claxton , GA
2021.04 - 2022.08
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Assisted customers in finding appropriate parts promptly.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Processed and reshelved return orders, checking for discrepancies, potential usage and issues.
- Researched vehicles and parts via physical catalogs and electronic means.
- Maintained clean and neat parts counter and sales floor.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Adhered to company guidelines for performance and compliance.
- Organized parts storage and stocked inventory according to established guidelines.
- Stocked and managed stock of parts.
Service Manager
Outlaw Powersports
Savannah , GA
2019.01 - 2021.04
- Followed up with customers during and after installations to verify satisfaction.
- Maintained effective customer service by responding to service requests quickly to increase overall sales.
- Met with customers to discuss service needs and offer available solutions.
- Guided techs on automotive repair, tool usage and equipment operation.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained financial accuracy when handling thousands in revenue each day.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
Purchasing / Receiving Manager
Fries Farms
Glennville , GA
2011.01 - 2018.12
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Handled day-to-day shipping and receiving overseeing packages per day.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Conducted research to address shipping errors and packaging mistakes.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Unloaded, sorted and stored incoming merchandise.
- Managed inbound receiving departments.
- Gathered and processed merchandise returns.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted inventory audits with accuracy following company procedures.
Service Manager
Brent Walker Ford
Glennville , GA
1993.01 - 2011.12
- Followed up with customers during and after installations to verify satisfaction.
- Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
- Set and administered department budgets for expenditures, materials and labor.
- Met with customers to discuss service needs and offer available solutions.
- Guided techs on automotive repair, tool usage and equipment operation.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised and performed human resource management functions for 7 subordinates.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained and developed personnel to improve safety, employee relations and resolve issues.
- Recruited and developed employees for service department.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used strategies to promote exceptional customer service and create positive environment for employees and clients.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Arts - History; Political Science
Georgia Southern University
Statesboro, GA06.1987
Skills
- Improving customer satisfaction
- Verbal and written communication
- Team collaboration
- Purchasing oversight
- Returns processing
- Operations management
- Parts ordering and management
- Supply orders
Timeline
Customer Service Representative
Supply Company
2021.11 - 2022.04
Retail Parts Professional
Advance Auto Parts
2021.08 - 2021.11
Retail Parts Professional
O'Reillys
2021.04 - 2022.08
Service Manager
Outlaw Powersports
2019.01 - 2021.04
Purchasing / Receiving Manager
Fries Farms
2011.01 - 2018.12
Service Manager
Brent Walker Ford
1993.01 - 2011.12
Bachelor of Arts - History; Political Science
Georgia Southern University
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