Mathias Holman
Doral
Summary
Dynamic professional with proven customer service and leadership skills, honed at Burger King and 7autoparts. Excelled in high-stress situations, consistently exceeding performance metrics and fostering team collaboration. Recognized for exceptional problem-solving abilities and a positive attitude, enhancing customer satisfaction and loyalty. Skilled in cash handling and clear communication, contributing to sales growth and operational efficiency.
Overview
4
4
years of professional experience
Work History
Team Member
Burger King
11400 Nw 41st Street, Doral, FL 33178
09.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Customer Service Representative
7autoparts (Ok-U-Take)
8240 NW 74th St, Medley, FL 33166
02.2021 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Ronald Reagan Senior High School
8600 NW 107th Ave, Doral, FL 33178-392106-2023
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Leadership qualities
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Team Member
Burger King
09.2024 - Current
Customer Service Representative
7autoparts (Ok-U-Take)
02.2021 - 04.2024
High School Diploma -
Ronald Reagan Senior High School