Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mathias Holman

Doral

Summary

Dynamic professional with proven customer service and leadership skills, honed at Burger King and 7autoparts. Excelled in high-stress situations, consistently exceeding performance metrics and fostering team collaboration. Recognized for exceptional problem-solving abilities and a positive attitude, enhancing customer satisfaction and loyalty. Skilled in cash handling and clear communication, contributing to sales growth and operational efficiency.

Overview

4
4
years of professional experience

Work History

Team Member

Burger King
09.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Customer Service Representative

7autoparts (Ok-U-Take)
02.2021 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

High School Diploma -

Ronald Reagan Senior High School
8600 NW 107th Ave, Doral, FL 33178-3921
06-2023

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Collaboration and teamwork
  • Following instructions
  • Cash handling
  • Cleaning
  • Flexible schedule
  • Leadership qualities

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Team Member

Burger King
09.2024 - Current

Customer Service Representative

7autoparts (Ok-U-Take)
02.2021 - 04.2024

High School Diploma -

Ronald Reagan Senior High School

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Mathias Holman