Mathieu Arrington
Loveland
Summary
Dynamic leader with extensive experience at SERVPRO of ECC and WH/O, excelling in financial management and operational efficiency. Proven track record of enhancing profitability and fostering a culture of accountability. Skilled in strategic planning and customer relationship management, driving significant revenue growth while ensuring compliance and team development.
Overview
20
20
years of professional experience
Work History
General Manager
SERVPRO of ECC and WH/O
05.2022 - Current
- Lead the company by overseeing all operations, systems, and financial health.
- Maintained a strong focus on organizational leadership, by developing the team for the next step of growth for themselves and the company.
- Maintained current operational systems, while always innovating to become more efficient and profitable.
- Encouraged and maintained a positive culture, rooted in accountability, communication, and safety.
Franchise Finance Manager / Assistant General Manager
SERVPRO of ECC and WH/O
11.2020 - 05.2022
- Complete management of all finance, accounts receivable, and accounts payable for both franchises.
- Daily monitoring of an extensive chart of accounts within accounting software and multiple banks and credit agencies.
- Ensure that all projects are invoiced timely and to the correct individual.
- Processing of all payments made to the franchises, to include day to day deposits and banking.
- Manage all vendor and tax accounts and make all payments on time and track them accordingly.
- Provide any financial reports that higher or banking agencies may need.
- Process the company’s payroll as mentioned in previous duties under Operations Manager.
- Full responsibility for all administrative higher level business needs, such as staying compliant with all government agencies and SERVPRO Corporate.
- Oversee department heads and see to their HR needs, as well as professional growth.
Operations Manager
SERVPRO of ECC and WH/O
09.2017 - 11.2020
- Managed a diverse workforce in the field of mitigation / restoration.
- Directly scheduled all logistical needs for an average of 750 job files a year.
- Tracked and organized all equipment and the vehicle fleet, ensured policies were in place for safe and efficient operation of both.
- Managed all employee affaires to include interviewing, hiring, terminating, personnel file management, and day to day human resource needs.
- Maintained compliance with corporate and state regulations by processing needed requirements on time.
- Processed payroll weekly for the company, to include time clock corrections, bonus’, and commission tracking and entry.
Customer Service Manager / Service Dept. Manager
Patriot Roofing and Restoration Inc.
06.2016 - 09.2017
- Receive and process all customer complaints, develop effective plans of action to rectify issues, and maintain all communications with the customer.
- Organize material orders, scheduling, assignments, and daily communications for up to 15 subcontractors across multiple trades.
- Manage all communication between subcontractors, suppliers, customers, and company employees to ensure everyone is aware of dates and times work is to be performed.
- Maintain databases to ensure proper record keeping as well as documentation for each job.
- Weekly surveillance of subcontractor invoices and supporting documents to ensure accuracy and clarity.
Project Specialist
Patriot Roofing and Restoration Inc.
02.2016 - 06.2016
- Gained strong knowledge of all products and services provided by the company in order to increase sales.
- Increased revenue by $180000 through selling residential home improvements and repairs.
- Maintained communication from the initial meeting with a customer until final payment was collected to ensure all projects met and exceeded customer expectations.
Sergeant
United States Marine Corps (U.S.M.C.)
11.2005 - 05.2009
- Supervised Marines in use and protection of millions of dollars of equipment, both in the United States and overseas.
- Provided leadership, instruction, and supervision of up to 34 individuals at a time.
- Completed weekly and monthly training reports, maintained data logs while providing security to multiple buildings full of personnel.
- Promoted 4 times in a 3 year span from Private to Sergeant.
Education
Bachelor of Science - Criminal Justice
University of Cincinnati
Cincinnati, Ohio08.2015
U.S. Marine Corps -
05.2009
MBA - Business Administration
Northern Kentucky University
Skills
- Financial management
- Operational efficiency
- Strategic planning
- Performance analysis
- Compliance management
- Customer relationship management
Misc Education Certifications
- QuickBooks I and II and Online, 11/20
- IICRC Certifications – WRT, FSRT, ORT, Current
- University of Cincinnati – Accounting Fundamentals I and II, 01/21
Timeline
General Manager
SERVPRO of ECC and WH/O
05.2022 - Current
Franchise Finance Manager / Assistant General Manager
SERVPRO of ECC and WH/O
11.2020 - 05.2022
Operations Manager
SERVPRO of ECC and WH/O
09.2017 - 11.2020
Customer Service Manager / Service Dept. Manager
Patriot Roofing and Restoration Inc.
06.2016 - 09.2017
Project Specialist
Patriot Roofing and Restoration Inc.
02.2016 - 06.2016
Sergeant
United States Marine Corps (U.S.M.C.)
11.2005 - 05.2009
Bachelor of Science - Criminal Justice
University of Cincinnati
U.S. Marine Corps -
MBA - Business Administration
Northern Kentucky University