Mathieu Chanoux
New York,USA
Summary
Revenue-oriented hospitality professional with 8 years of experience in luxury hotel operations and revenue management with flagship NYC properties The Plaza and Sofitel New York. Expertise in pricing strategy, forecasting, OTA optimization, STR analysis, and cross-functional collaboration to drive ADR, occupancy, and RevPAR performance. Trilingual manager with a strong analytical mindset and a solid operational foundation across Front Office and Housekeeping departments.
Overview
6
6
years of professional experience
Work History
Revenue Manager
The Plaza
New York
02.2025 - 08.2025
- Led daily and weekly revenue reporting, including pickup, occupancy, and forecast reports, supporting pricing and inventory decisions for a landmark luxury property.
- Conducted weekly competitive and STR analysis, providing actionable insights to Hotel Leadership, Corporate Revenue, and Ownership teams.
- Supported monthly forecasting and month-end revenue reporting, ensuring alignment between commercial strategy and operational execution.
- Managed OTA relationships, optimized channel mix and rate parity, and analyzed booking patterns to maximize revenue contribution.
- Coordinated closely with Sales, Marketing, Reservations, and Front Office teams to align revenue targets with on-property execution.
- Acted as liaison with ACCOR distribution systems and Global Reservation center, submitting and managing technical systems and IT tickets.
Reservations / Revenue Analyst
Sofitel New York
New York
02.2023 - 01.2025
- Supported hotel revenue strategy through forecasting, pricing, inventory, and distribution management, contributing to sustained revenue optimization in a competitive NYC market.
- Implemented pricing, yield, and selling strategies across all market segments and distribution channels.
- Produced detailed ownership and performance reports for the Director of Revenue Management, including pace, pickup, and segment analysis.
- Managed FIT reservations and group blocks, providing accurate group quotes and displacement analysis for Sales Managers.
- Maintained accuracy across all reservation systems, ensuring rate integrity and inventory consistency.
- Supervised and trained reservations staff, including hiring, coaching, performance evaluations, and scheduling.
Executive Assistant to the General Manager
Sofitel New York
New York
01.2020 - 01.2023
- Provided high-level administrative and operational support to the General Manager of a luxury NYC hotel.
- Managed executive scheduling, correspondence, timekeeping records, and confidential communications.
- Oversaw the hotel's main mailbox and coordinated VIP bookings and special guest requests.
- Facilitated interdepartmental quality and performance meetings, monitoring OTA reviews and guest satisfaction metrics.
- Followed up on guest experience concerns, particularly for priority and VIP guests from Executive Office.
Education
Master of Business Administration - International Hospitality Management & Luxury Brands Management
IEMI-CMH
Paris, France01.2015
Bachelor of Administration of Affairs - Management, International Affairs
HEC Montréal
Montréal, Canada01.2012
Skills
- Revenue Forecasting & Budgeting
- Reservations Management
- Pricing Strategy & Yield Management
- RevPAR / ADR / Occupancy Analysis
- STR Reporting & Competitive Benchmarking
- Channel & Distribution Strategy
- Opera V5 & Opera Cloud
- OTA Channel Management
- Team Supervision & Training
- Labor Scheduling & Payroll
- Cross-Department Collaboration
- Guest Experience & Service Recovery
- Customer relationship management
Personal Information
Work Permit: U.S. Permanent Resident (Green Card approved - effective 11/2025)
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Spanish
Native/ Bilingual
Chinese (Mandarin)
Limited
Timeline
Revenue Manager
The Plaza
02.2025 - 08.2025
Reservations / Revenue Analyst
Sofitel New York
02.2023 - 01.2025
Executive Assistant to the General Manager
Sofitel New York
01.2020 - 01.2023
Master of Business Administration - International Hospitality Management & Luxury Brands Management
IEMI-CMH
Bachelor of Administration of Affairs - Management, International Affairs
HEC Montréal