Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Timeline
Generic

Mathieu Kouassi

Roseville,MN

Summary

Versatile and innovative management professional with a unique ability to see the "big picture" while also paying attention to finer details. Expertise in business development, successfully identifying opportunities for growth and implementing strategies to drive success. Proficient in streamlining processes and systems, resulting in increased efficiency and cost savings for organizations. Dedicated to delivering exceptional results and driving sustainable growth for businesses.

Overview

23
23
years of professional experience

Work History

OPERATIONS MANAGER

FEDEX GROUND
10.2018 - Current
  • Successfully managed control room operations at St. Paul hub on Twilight, increasing package volume from 65,000 to 80,000 on Thursdays and from 55,000 to 70,000 on Fridays.
  • Engaged in regular meetings to address and enhance safety protocols at St. Paul hub.
  • Successfully managed a project that boosted the midnight auto dim rate from 83% to 87%.
  • Run with success the six load sides and the 02 unload areas at st Paul hub.
  • Help to ensure the new managers success through cross training and specific job functional training as well
  • Direct and lead 40 + package handlers and 4 Package handler trainers during 2 shifts ( Twi / Mid ) to successfully handle , scan and load packages to be delivered
  • Manage the efficient scanning and loading of up 25.000 packages daily with a prescribed time frame
  • Manage the efficient unloading of up 40.000 packages with prescribed time frame
  • Meet and / or exceed quantitative goals given to me , provide communication and feedback to all direct reports, Area , Sort Manager and Package handlers as well
  • Set attainable goals for package handlers and motivate teams to meet them

PACKAGE HANDLER

FEDEX GROUND
10.2016 - 09.2018
  • Used hand-held scanners and physical logs to accurately track item movements
  • Followed verbal and written instructions to properly load and unload packages

COLLEGE INSTRUCTOR

Business School
11.2007 - 08.2016
  • Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation
  • Created materials and exercises to illustrate application of course concepts
  • Created positive and safe learning environment for students by setting and enforcing classroom code of conduct
  • Created lesson plans for courses, modifying throughout year to meet time constraints and specific interests of class
  • Applied innovative teaching methods to encourage student learning objectives
  • Administered exams and assignments to monitor student understanding and progress, implementing systems to fix blocks in comprehension or learning

RETAIL MANAGER

Alliance Bottle Shops
01.2005 - 07.2005
  • Exhibited excellent people skills during interaction with employees and customers
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Controlled store inventory and reviewed cash handling and operations reports
  • Trained and developed new employees for ease of transition into team

WHOLESALE MED. SUPPLIES OUTSIDE SALES REP

ANEH - CI
03.2004 - 09.2004
  • Established new accounts through cold calling and personal visits to potential customers
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns

ASST. RETAIL MANAGER

Alliance Bottle Shops
02.2003 - 03.2004
  • Trained team members in successful strategies to meet operational and sales targets
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly

OUTSIDE SALES INTERN

Insitut Africain de Perfectionment
01.2002 - 06.2002
  • Managed customer expectations and helped navigate sales processes
  • Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue
  • Helped sales professionals maintain customer relationships by making follow up calls to recent buyers
  • Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries

Education

College Teaching License - Business Administration And Management

IPNETP
Abidjan
07.2007

Higher Tech. Diploma - Business Mgmt

Intellect Afrique Business College
Abidjan
06.2002

High School Diploma -

Lycee Municipal Koumassi
01.1999

Skills

  • Know how to use My schedule , My time, TMS , ISS and Yard central
  • Staff management
  • Staff Training
  • Originality and Creativity
  • Team Leadership
  • Management Training
  • Problem Anticipation and Resolution
  • Customer Service
  • Planning and Implementation
  • Employee Motivation
  • Process Improvement Strategies
  • 5S Principles
  • Employee Assignments
  • Waste Management and Reduction
  • Operational Efficiency and Safety
  • Six Sigma Methodologies
  • Delegating Work Assignments

Accomplishments

  • Trained 12 outbound managers and 06 unload managers over 03 years.
  • Improved NCS process in differents load sides
  • Created a method to keep employees engaged.
  • Improved the midnight auto dim from 83 % to 87%.
  • Increased the volume on Twilight by 20% as cc operator.
  • Brought innovative ideas to improve safety at st Paul hub.

Awards

- six ( 06) times manager of month

- 03 Bravo zulu for going above and beyond and cost saving.

- three(03) times safety mvp

- GPLS Winner's circle for outstanding performance and personifying the FedEx Five pillars of Excellence.

Timeline

OPERATIONS MANAGER

FEDEX GROUND
10.2018 - Current

PACKAGE HANDLER

FEDEX GROUND
10.2016 - 09.2018

COLLEGE INSTRUCTOR

Business School
11.2007 - 08.2016

RETAIL MANAGER

Alliance Bottle Shops
01.2005 - 07.2005

WHOLESALE MED. SUPPLIES OUTSIDE SALES REP

ANEH - CI
03.2004 - 09.2004

ASST. RETAIL MANAGER

Alliance Bottle Shops
02.2003 - 03.2004

OUTSIDE SALES INTERN

Insitut Africain de Perfectionment
01.2002 - 06.2002

Higher Tech. Diploma - Business Mgmt

Intellect Afrique Business College

High School Diploma -

Lycee Municipal Koumassi

College Teaching License - Business Administration And Management

IPNETP

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