Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Mathieu Smith

Port Saint Lucie,FL

Summary

Versatile IT Specialist with a proven track record at Computer Depot, adept in IT consulting and leading sales growth. Skilled in technical issue analysis and fostering client relationships, I've driven strategic initiatives and enhanced product understanding, ensuring robust IT infrastructure and customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Manager

Shamathdairies
Montego Bay, Jamaica
01.2021 - 07.2022
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Established relationships with key clients, while maintaining existing customer base.
  • Directed and coordinated products, services and sales activities.
  • Supported sales team members to drive growth and development.

IT Specialist

Computer Depot
Montego Bay, Jamaica
02.2019 - 12.2020
  • Developed scripts for automating administrative tasks such as user account creation and deletion and password resets.
  • Assisted with server virtualization projects using VMware ESXi or Hyper-V technologies.
  • Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
  • Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Developed and delivered training sessions to customers on how to use products more effectively.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Set up local area networks and wide area networks.

Education

Associate of Science - Computer Science

Indian River State College
Ft. Pierce, FL

Skills

  • IT consulting
  • Technical issue analysis
  • Debugging
  • Application support
  • Technical reporting
  • Application installations
  • Quality assurance
  • IT troubleshooting
  • Ticket management
  • Remote support
  • Help desk software
  • Computer workstation setup

Affiliations

  • Love Gaming and the ins and outs of how they work
  • Easily adaptable to any circumstance
  • Enjoys helping others in need
  • Loves learning new skills
  • Very intrigued by coding and software development( Python, HTML, e.t.c...)
  • Very Passionate about computer systems

Certification

  • Website creation certificate
  • Currently working on a new set of course certifications by "coursea' (AI solutions certification, Cybersecurity)

Timeline

Sales Manager

Shamathdairies
01.2021 - 07.2022

IT Specialist

Computer Depot
02.2019 - 12.2020

Associate of Science - Computer Science

Indian River State College

Similar Profiles

CREATE PROFILE
Mathieu Smith