Mathilda Danhoui
Dayton,OH
Summary
Outgoing Admissions Ambassador with extensive marketing and client engagement experience. Polished professional with exemplary manners and terrific speaking voice.
Overview
6
6
years of professional experience
Work History
Office Assistant
Boonshoft School Of Medicine- Wright State
Dayton, OHIO
06.2024 - Current
- Maintained and updated office records, both digital and physical.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Reviewed files, records, and other documents to obtain information on howto respond to requests.
Admissions Ambassador
Wright State University
Dayton, OH
01.2022 - Current
- Answered questions honestly and with tact regarding courses, student life, and on-campus living
- Assisted in streamlining application processes for improved efficiency and reduced response times
- Mentored newly hired Admissions Ambassadors, sharing best practices and offering guidance on navigating complex situations
- Coordinated open house events successfully, creating informative presentations that highlighted key aspects of campus living and learning experiences
- Provided exceptional customer service, resolving issues promptly and professionally for a positive applicant experience
- Maintained thorough knowledge of institutional programs and policies, effectively communicating information to prospective students
- Managed sensitive personal information with utmost confidentiality while adhering to all applicable laws and regulations
Volunteer
Dayton Metro Library
Dayton, OH
12.2021 - Current
- Coordinated volunteer training sessions to ensure consistent delivery of services across teams
- Tutored at various competency levels to help people with reading, math and writing skills
- Improved organizational efficiency by streamlining volunteer onboarding processes
Cashier and Customer Service
Walmart, Moraine
Dayton, OH
08.2018 - Current
- Greeted customers entering store and responded promptly to customer needs
- Welcomed customers and helped determine their needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items, and join reward programs
- Assisted customers with returns, refunds, and resolving transaction issues
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Contributed to store success by maintaining high standards of cleanliness throughout facility
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment
- Ensured compliance with company policies and procedures while processing transactions efficiently
Education
Bachelor of Arts - Crime And Justice
Wright State University
Dayton, OH12.2024
Bachelor of Arts - Crime and Justice Studies
Belmont High School
05.2019
Skills
- Computer literacy:
- MS Word, Excel, PowerPoint
- Languages: Ewe, ability to speak with full proficiency
- Complex Problem-Solving
- Customer service excellence
- Training and development
- Merchandise restocking
- Cash handling
- Conflict resolution
- Cash register operation
- Customer service
- Retail operations
- Employee training
Timeline
Office Assistant
Boonshoft School Of Medicine- Wright State
06.2024 - Current
Admissions Ambassador
Wright State University
01.2022 - Current
Volunteer
Dayton Metro Library
12.2021 - Current
Cashier and Customer Service
Walmart, Moraine
08.2018 - Current
Bachelor of Arts - Crime And Justice
Wright State University
Bachelor of Arts - Crime and Justice Studies
Belmont High School