Matia Hughes

• Initially responsible for greeting patients, answering phones and scheduling appointments.

• The collection of accurate patient demographics, insurance verification, referral processing, and various other areas of data entry.

• Coordinates the daily operations of the physician office, including the medical records process, patient and physician scheduling, overseeing the front desk, confirming appointments, and ordering office supplies.

• Responsible for providing complete patient pre-operative and post-operative surgical scheduling functions and for the assigned doctor.

• Coordinates scheduling of the surgical sites and appointments for all physicians while facilitating surgical dates with patients, relatives, and/or other support systems, and assuring surgeon preferences with the available resources.

• Verify all pertinent forms are signed by patient and prepare patient charts.

• Charge entry and patient balance processing and the daily reconciliation of charges and payments.

• Processed referral requests from patients, doctors and other health care professionals.
• Scheduled appointments with specialists on behalf of clients.
• Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
• Responded to patient inquiries to offer timely updates regarding referral status.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.

• Initially responsible for greeting patients, answering phones and scheduling appointments
• The collection of accurate patient demographics, insurance verification, referral processing, and various other areas of data entry
• Responsible for providing complete patient pre-operative and post-operative surgical scheduling functions and for the assigned doctor
• Coordinates scheduling of the surgical sites and appointments for all physicians while facilitating surgical dates with patients, relatives, and/or other support systems, and assuring surgeon preferences with the available resources
• Coordinates the daily operations of the physician office, including the medical records process, patient and physician scheduling, overseeing the front desk, confirming appointments, and ordering office supplies
• Verify all pertinent forms are signed by patient and prepare patient charts
• Charge entry and patient balance processing and the daily reconciliation of charges and payments.

• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Verified insurance coverage, coordinating with insurers to ensure accurate billing information.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Obtained payments from patients and scanned identification and insurance cards.

• Primarily responsible for authorization requests for inpatient and discharged patient accounts
• Verify all patient insurance, including patients being transferred to the facility that require approval from the CFO
• Assist director and CFO with negotiation of agreements of payment from insurance companies when required
• Refer to insurance contracts when applicable in reference to payment, denial reasoning, and or authorization disclaimers
• Correspond daily with case management on all in-house patients regarding the status of insurance and authorization; discharge patient accounts when follow up is needed
• Responsible for timely and accurate patient registration by interviewing patients for all pertinent demographic and insurance info, and inform and collect copay and or deductible amounts when applicable
• Verify all pertinent forms are signed by patient and prepare patient charts
• Retrieve, sort, and open department mail; collect all checks from various insurance companies and deposit daily.