Matiana Rodriguez
Summary
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant
Stanford Medical Center
04.2020 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Assisted in maintaining an up-to-date surgical calendar, enabling efficient use of operating room resources.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
Medical Assistant
Lucile Packard Children's Hospital
10.2008 - 04.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Epic to schedule appointments for doctor visits and procedures.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
- Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
- Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
- Placed laboratory tests and scan results in EMR for provider review.
- Supported positive teamwork within the healthcare team through clear communication, active listening, and constructive feedback.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Ordered prescription refills on behalf of existing office patients.
- Improved communication between front and back office staff, enabling seamless coordination of patient care.
- Promoted a welcoming atmosphere for patients through exceptional customer service skills and professional demeanor.
- Contributed to the development of practice policies and procedures, ensuring alignment with industry best practices.
- Optimized appointment scheduling to reduce wait times and maximize physician availability.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Medical Assistant Diploma -
Heald College
Hayward, CA04-2008
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- Patient-focused care
- Reliable team player
- Procedure assistance
- Specimens collection and processing
- Insurance verification
- Compassionate caregiver
- Fluent in Spanish
- Prioritizing stat orders
- Insurance authorizations
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
Certification
- Basic Life Support (BLS) - American Heart Association.
Languages
Spanish
Full Professional
Timeline
Medical Assistant
Stanford Medical Center
04.2020 - Current
Medical Assistant
Lucile Packard Children's Hospital
10.2008 - 04.2020
- Basic Life Support (BLS) - American Heart Association.
Medical Assistant Diploma -
Heald College
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