Matias Calderon

• Welcome club members by name when possible, escort them to preferred seating, and present menus professionally using club etiquette standards.
• Assist with banquet setups, multi‑course weddings, corporate events, or golf‑tournament dinners—delivering exceptional service in shared staff settings and adapting to club timelines and formalities
• Build rapport through attentive service, repeated recognition, and remembering guest preferences. Contribute to a welcoming environment that reflects the club’s community focus.

Tori Tori is a Japanese izakaya-style pub in Orlando’s Mills 50 district. The venue blends modern cocktail bar vibes with a traditional Japanese pub offering—grilled yakitori, small plates, sake—and has been officially recognized in the MICHELIN Guide for multiple years, including 2022, 2023, and 2024. Working at this establishment allowed me to get a grasp of how a high-volume bar works, while promoting efficiency and strategic planning to my tasks performed while on the job.

• Adapted to a fast‑paced, walk‑in–only environment with dynamic seating and no reservations policy
• Supported team during large weekend shifts (Fri–Sat until 1–2 AM) by helping restock side stations and assist with prep tasks
• Ensured accuracy of orders by checking plates against tickets and alerted prep staff to any discrepancies
• Memorized multiple food orders at once while navigating a crowded and busy enviorment during peak hours of operation.

• Crafted special drink and cocktail menu items for seasonal offerings.
• Kept bar presentable and well-stocked to meet customer's and employers needs
• Followed strict recipes and drink measurements to minimize product use.
• Organized bar inventory and storage procedures to keep stock within beat levels.
• Served high customer volumes during special events, nights, and weekends.
• Obtained cash bank and stocked service bar to prepare for the shift.
• Upsold menu items to customers, driving up per-sale revenues and maximizing profits.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Explained daily specials and beverage promotions to exceed daily sales goals.

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed and maintained relationships with customers and suppliers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules, and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Completed all orders relating to various types of food, cleaning products, and personalized marketed products specifically made for the location.
• Input all data into the company's records regarding tips, clock-in, and clock-out times, sales reports, and all cash that was made during operating hours.
• Supervised all front-of-the-house operations

• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep the dining room and work areas clean.
• Cultivated warm relationships with regular customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
• Increased sales significantly by upselling higher-end products to customers.
• Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.

• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.

• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas
• Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning
• Trained new staff in bussing and cleaning procedures
• Worked well in diverse team settings by partnering with others to complete tasks
• Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills
• Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers