Matias Castro
Host
Kent,Wa
Summary
Reliable Cafe Worker serving customer needs in fast paced environments. Pleasantly offers customers assistance to drive service and satisfaction. Considered hardworking, punctual and approachable.
Driven Busser with 8 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Overview
6
6
years of professional experience
Work History
Table Busser
DIN TAI Fung Restaurant
2023.12 - Current
- Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
- Enhanced dining experience with prompt removal of used dishes and ensuring a clean table environment.
- Assisted servers in delivering food orders, contributing to timely service and positive guest experiences.
- Supported wait staff by refilling beverages, attending to guest requests, and maintaining a well-stocked work area.
- Provided excellent customer service, addressing guest concerns promptly and professionally.
- Ensured compliance with health regulations by consistently wiping down tables and chairs after each use.
- Contributed to restaurant cleanliness by sweeping floors regularly during shifts, keeping dining areas presentable.
- Promoted teamwork among restaurant staff through effective communication and collaboration on tasks.
Table Busser
The Fish Market
2023.07 - 2023.11
- Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
- Enhanced dining experience with prompt removal of used dishes and ensuring a clean table environment.
- Assisted servers in delivering food orders, contributing to timely service and positive guest experiences.
- Supported wait staff by refilling beverages, attending to guest requests, and maintaining a well-stocked work area.
- Promoted teamwork among restaurant staff through effective communication and collaboration on tasks.
- Provided excellent customer service, addressing guest concerns promptly and professionally.
- Contributed to restaurant cleanliness by sweeping floors regularly during shifts, keeping dining areas presentable.
- Adhered to restaurant policies and procedures, upholding high standards of professionalism at all times.
Table Busser
New York West Bar
2022.06 - 2023.06
- Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
- Enhanced dining experience with prompt removal of used dishes and ensuring a clean table environment.
- Assisted servers in delivering food orders, contributing to timely service and positive guest experiences.
- Supported wait staff by refilling beverages, attending to guest requests, and maintaining a well-stocked work area.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted with bussing tables and cleaning up spills.
- Arranged tables and chairs for special occasions and events.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
Warehouse Picker
Nordstrom
2022.02 - 2022.06
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Streamlined order processing with the effective use of barcode scanners and warehouse management software.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Expedited customer orders, working closely with shipping department to ensure timely delivery.
- Supported warehouse operations by participating in cross-functional teams for process improvements.
- Performed quality checks on outbound shipments, verifying contents against packing lists for accuracy prior to dispatching orders.
- Managed returns efficiently, logging received items into the system, inspecting them for damage or defects, then routing them accordingly for restocking or disposal if necessary.
- Used scanners to quickly locate and track items in warehouse.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Kept tidy and organized warehouse to comply with cleanliness standards.
Table Busser
Olive Garden Restaurant
2021.01 - 2022.02
- Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
- Enhanced dining experience with prompt removal of used dishes and ensuring a clean table environment.
- Assisted servers in delivering food orders, contributing to timely service and positive guest experiences.
- Supported wait staff by refilling beverages, attending to guest requests, and maintaining a well-stocked work area.
- Contributed to restaurant cleanliness by sweeping floors regularly during shifts, keeping dining areas presentable.
- Assisted in training new bussers on proper techniques for clearing tables, resetting them quickly, and working effectively within a team setting.
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Supported servers by responding to guest needs and retrieving items.
Food Server
Claim Jumper Restaurant
2018.03 - 2020.11
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Streamlined order-taking process for faster service and increased table turnover rate.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Laborer
Unimark Construction
2017.12 - 2018.03
- Improved worksite efficiency by maintaining clean and organized work areas.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
Education
High School Diploma -
Kent Mountain View High
Kent, WA04.2016
Skills
- Safe Work Practices
- High-Volume Dining
- Patron Support
- Billing and Payment Processing
- Cleanliness and Organization
- Table Setting Knowledge
- Guest Experience Management
- Safety Awareness
- Food Preparation and Safety
- Quality Control
- Table Clearing
- Buffet Service
- Customer Service Excellence
- Professional Relationships
Hair stylist
I enjoy cutting hair for people I know, as I spent time at Paul Mitchell Barber School for a Barber Degree. Cutting hair has always been a passion of mine, especially when it comes to volunteer work for those in need of a clean cut for a job interview.
Timeline
Table Busser
DIN TAI Fung Restaurant
2023.12 - Current
Table Busser
The Fish Market
2023.07 - 2023.11
Table Busser
New York West Bar
2022.06 - 2023.06
Warehouse Picker
Nordstrom
2022.02 - 2022.06
Table Busser
Olive Garden Restaurant
2021.01 - 2022.02
Food Server
Claim Jumper Restaurant
2018.03 - 2020.11
Laborer
Unimark Construction
2017.12 - 2018.03
High School Diploma -
Kent Mountain View High
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