Matias Christensen

• Establishes develops and maintains business relationships with current and prospective c to generate new business.
• Research prospective customers to determine their potential. Expedites the resolution of customer problems and complaints.
• Coordinates sales efforts between product managers, sales managers, accounting, logistics, and technical service groups.
• Analyzes the market’s potential and determines the value of existing and prospective customers value to the organization.
• Maintains knowledge of product applicants, technical services, market conditions, and trends.
• Travel for business to meet current and prospective customers.
• Develop clear and effective written proposals/quotations for current and prospective customers.

• Used acquired skills and knowledge to recommend products and services to meet customers’ current and future needs
• Assisted customers with their sales orders, returns, and exchanges
• Worked in cooperation with their supervisor and associates in other departments
• Utilized available tools to stay current on skills and promotional initiatives
• Coached colleagues on how to sell more Microsoft services and products
• "Leaded" Increased sales of memberships by 45% in the store.
• Increased sales of Microsoft products by 25-30%

• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for the customer support team.
• Played an instrumental role in client satisfaction by working with operational teams for the proper resolution of service issues.
• Created a customer support strategy to increase customer retention.
• Recommended changes, improvements, or enhancements in products to the product development team based on customer feedback.

• Developed original and relevant kitchen design options that met each client's unique requirements.
• Conducted consultations with an average of 30 customers per week, discussing their kitchen design vision and individual needs.
• Effectively communicated the benefits of upsell options, highlighting how they could enhance the functionality, aesthetics, and overall experience of the kitchen design.
• Adapted quickly to new design software and tools, effectively utilizing them in daily tasks to enhance efficiency and productivity.
• Collaborated closely with customers, management, and the sales team to gain a deep understanding of customer needs, enabling the recommendation of appropriate kitchen solutions.

• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Executes excellent sales floor merchandising and selling.
• Managed purchase transactions and online orders swiftly and professionally, while providing a positive experience to customers.