Matias Dominguez
Missouri City,TX
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Business-driven senior operations executive with experience building client rapport and mentoring and coaching employees. Demonstrates sound judgment and consistently achieves low churn rate and high-quality production among teams.
Overview
11
11
years of professional experience
Work History
Vice President, Operations
Amenity Health Services
01.2024 - Current
- Drafted budget for 5 different departments and monitored expenditures.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
- Identified issues with production, workforce, and material sourcing and implemented successful solutions.
- Fully responsible for all operation's decision for ABA, PT, OT, ST and Private duty nursing departments as well as overseeing the business development and Marketing departments.
Director of Operations
Family First Homecare LLC
04.2022 - 01.2024
- Built the Houston Branch from $0 to $4.9m yearly revenue
- Serve as the Texas main administrator for Houston, and Dallas offices
- Reviewed operational and financial information dashboards daily
- Diminished overtime costs by reconstructing schedule-development processes
- Analyzed expenses and financial reports to develop effective policies and budgets, resulting in significant increase in profits
- Diminished process gaps, ensuring efficient employee scheduling to maximize revenue.
Patient Accounts Supervisor
Aveanna Healthcare
04.2019 - 04.2022
- Led a team of 25 amazing employees
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity
- Developed work schedules according to budgets and workloads, covering priority tasks
- Coordinated with other supervisors, combining group efforts to achieve goals
- Resolved customer complaints or answered customers' questions
- Guided employees in handling difficult or complex problems
- Recruited, interviewed, and selected employees to fill vacant roles.
Director of Operations
Epic Health Services
10.2016 - 03.2019
- Developed the Personal care service line for Epic Health services in Houston
- Serviced over 90+ patients within the first year averaging $700,000 in revenue year over year
- Examined and conducted market analysis to discover target market and demographic audience
- Increased credibility and client awareness by developing marketing collateral and presentations and public relations campaigns
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success
- Negotiated key initial contracts and established plans to formalize structure and support growth.
Client Services Manager
Epic Health Services
05.2016 - 10.2016
- Directed and motivated staff by reviewing work and providing constructive feedback
- Liaised with director to identify growth opportunities within portfolio
- Developed relationships with stakeholders to maximize performance resulting in customer satisfaction
- Led a team of 7 Schedulers that were responsible for staffing 4,000+ hrs of Private duty nursing
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
Director of Patient Financial Services
Autimis, LLC
03.2013 - 05.2016
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Accepted and processed customer payments and applied toward account balances
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems
- Wrote appeal letters to insurance companies for denial of claims
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts
- Locate new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors
- Contacted customers with delinquent accounts to solicit payment.
Education
Bachelor of Science in Interdisciplinary Studies -
University of Houston - Downtown
Houston, TX12.2014
Skills
- Leadership Training
- Recruitment and Hiring
- Customer Service Management
- Staff Scheduling
- Team Leadership
- Budget Control
- Decision Making
- Revenue Forecasting
- Spanish Translation
- Staff Development
Languages
Spanish
Native or Bilingual
Timeline
Vice President, Operations
Amenity Health Services
01.2024 - Current
Director of Operations
Family First Homecare LLC
04.2022 - 01.2024
Patient Accounts Supervisor
Aveanna Healthcare
04.2019 - 04.2022
Director of Operations
Epic Health Services
10.2016 - 03.2019
Client Services Manager
Epic Health Services
05.2016 - 10.2016
Director of Patient Financial Services
Autimis, LLC
03.2013 - 05.2016
Bachelor of Science in Interdisciplinary Studies -
University of Houston - Downtown
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