Matias Farias
Provo,UT
Summary
Dynamic leader and strategic thinker with a proven track record at Walmart, excelling in customer service and operations management. Skilled in fostering team unity, enhancing customer satisfaction, and driving efficient problem-solving. Demonstrates exceptional communication and critical thinking abilities, ensuring high levels of client loyalty and team performance. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Fondever
01.2024 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Team Lead
Walmart
07.2015 - 01.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Education
High School Diploma -
American Leadership Academy
Spanish Fork Utah05.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Customer Assistance
- Patience and Empathy
- Time management skills
- Cash Handling
- Team Player
- Warehouse Operations
- Material Handling
- Friendly, Positive Attitude
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Strong Communication Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
Languages
English
Spanish
Timeline
Customer Service Representative
Fondever
01.2024 - Current
Team Lead
Walmart
07.2015 - 01.2024
High School Diploma -
American Leadership Academy
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