Matias Galguera
Wellington,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Expert in administrative support and fluent in Spanish, adept at enhancing operational efficiency and reducing errors. Demonstrated ability to prioritize tasks and deliver exceptional customer service, contributing to increased client satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Legal Assistant
The Ticket Clinic - A Law Firm
2023.07 - 2024.02
- Generated leads and follow ups to meet and exceed revenue goals by identifying new clients.
- Assisted attorneys by collecting and organizing statement affidavits
- Interviewed clients to obtain information relevant to cases.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Communicated pertinent information to clients via phone, email, and mail.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Organized documents to manage paper and electronic filing systems of clients.
- As receptionist checked clients in and ensured all information needed to provide an accurate quote was collected.
Medical Administrative Assistant
TeleMedClinix
2022.07 - 2023.01
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
- Used TherapyNotes to schedule appointments for doctor visits and procedures.
Poker Brush/Dealer
Orange City Racing And Card Club
2019.12 - 2022.04
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Adhered to company and game policies as well as state and federal regulations.
- Ensured accurate financial transactions by adhering to strict cash handling policies and maintaining meticulous records.
- Ensured the quick and efficient payout of High Hand promotions, which included collecting sensitive customer information and giving them a W9 to ensure that all taxes owed were paid and everything was transparent and followed title 31.
- Handled Station which transacted $100,000 worth of chips into cash repeatedly through the course of the night.
Education
Bachelor of Science - Public Administration
University of Central Florida
Orlando, FL05.2024
Minor - Emergency Management And Homeland Security
University of Central Florida
Orlando, FL05.2024
Skills
- Microsoft Office
- Administrative Support
- Task Prioritization
- Fluent in Spanish
Timeline
Legal Assistant
The Ticket Clinic - A Law Firm
2023.07 - 2024.02
Medical Administrative Assistant
TeleMedClinix
2022.07 - 2023.01
Poker Brush/Dealer
Orange City Racing And Card Club
2019.12 - 2022.04
Bachelor of Science - Public Administration
University of Central Florida
Minor - Emergency Management And Homeland Security
University of Central Florida
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