Matias Higuera
Tannersville,PA
Summary
Dedicated residential multi-family business professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure, on call and adapting to new situations and challenges to best enhance the organizational brand and needs.
Overview
16
16
years of professional experience
Work History
Regional Operations Manager
The CBMC Group
03.2020 - Current
- Oversee over 60+ non union employees in the class A multifamily/commercial real estate industry through out 25+ properties in the NORTHEAST region portfolio including leasing agents, maintenance technicians, porters, janitorial staff, concierge, security, painters, laborers, flooring installers, commercial kitchen staff, housekeepers
- Responsible for hiring, training, coaching, enforcing policies, inventory ordering, human resources, scheduling and terminations
- Report directly to Regional Director, CFO, COO, CEO and ownership
- Responsible for budgeting employee compensation to maximize profit
- Responsible for being the liaison between property managers and maintenance managers from each property
- Responsible for being 24/7, 365 day emergency contact for all properties in the northeast portfolio
- Responsible for client relations
- Calculate at cost pricing to upper management for proposal generation for various services
- Responsible for start to finish payroll processing, documenting and reporting
- Develop processes to save on costs and prevent losses.
- Responsible for sales and new business generation
- Grew the northeast region from 2 accounts to 25+ in 3 years time
- Travel 75% of the time to each property on a monthly basis
- Responsible for apartment turnover throughout the North east region spanning multiple clients and properties
Project Manager
The CBMC Group
06.2018 - 03.2020
- Oversaw all aspects of a relocation team handling an occupied renovation at a multifamily residential property named Jewish federation plaza (livingston NJ) and Bnai Brith apartments (south Orange)
- Conducted home inspections and assessments of each apartment on the property
- Oversaw a group of 15+ laborers throughout the property
- Handled hiring, training, coaching, inventory, human resources, scheduling, and terminations.
- Handled tenant relations as apartments were serviced
- Attended weekly client and construction meetings
- Coordinated with property managers regarding tenant communication
- Coordinated with all trades during the project
- Handled claims regarding missing items of value or damage
Project cordinator
DAS Group
10.2017 - 06.2018
- Followed up with new and existing customers to generate new business
- Read and review blueprints for potential projects
- Created business proposals for potential clients
- Attended formal and informal walk-throughs at potential job sites
- Monitored location and maintenance records of equipment and machinery
- Created policy documents for the business
- Performed Clerical duties
CSR/Technical support
Enablx
11.2014 - 10.2017
- Handled 50-100 calls per day
- Troubleshot Rheem water heaters
- Handled warranty claims for Rheem water heaters
- Provided quality customer service
- Dispatched plumbing companies to customer’s location
- Handled advanced level technical support calls for various types water heaters
- Data entry
- Handled reimbursement claims
Dispatcher
Dover Taxi
01.2010 - 11.2014
- Dispatched drivers to pick up destinations
- Assisted with routing
- Created incident reports
- Assisted customers
- Monitored driver performance and driving records
Education
Networking - Networking
Morris County School of Technology
Denville, NJ01.2008
No Degree - Business Administration And Management
County College of Morris
Randolph Township, NJ01-2011
Skills
- Sales support
- Supervisory role background
- Transportation management
- Budgets
- Strategic planning
- Facility management
- Customer and vendor relations
- Expense tracking
- Maintenance scheduling
- On Call
- Compliance management
- Inventory monitoring
- Outstanding communication skills
- Staffing oversight
- Operational controls development
- Workforce planning
Languages
Spanish
Professional Working
Timeline
Regional Operations Manager
The CBMC Group
03.2020 - Current
Project Manager
The CBMC Group
06.2018 - 03.2020
Project cordinator
DAS Group
10.2017 - 06.2018
CSR/Technical support
Enablx
11.2014 - 10.2017
Dispatcher
Dover Taxi
01.2010 - 11.2014
Networking - Networking
Morris County School of Technology
No Degree - Business Administration And Management
County College of Morris