Matias Luna
Pembroke Pines,FL
Summary
Experienced Customer Service Representative fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Plumbing Apprentice
PCA
Miami, FL
07.2021 - 01.2022
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Measured, threaded and cut materials to correct angles.
- Cut openings in structures to accommodate pipes and pipe fittings.
- Set up appliances like water heaters, filters and dishwashers with correct settings to maximize performance.
- Filled pipe systems with water and air to determine location of leaks.
- Located and repaired or replaced worn and broken components to enhance system functionality and durability.
- Safely handled tools and equipment in large-scale projects.
Barista Trainer
Starbucks
Miami, FL
07.2019 - 06.2021
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Taught proper procedures and strategies for success to new employees.
Prep Worker
CiCis Pizza
Miami, FL
02.2019 - 10.2019
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Packaged and stored food products following proper handling and preservation methods.
- Monitored and maintained required food temperatures for safety.
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
Education
High School Diploma -
Miami Killian Senior High School
Miami, FL 05.2001 -
Skills
Materials handling
Lift up to 100 pounds
Basic repairs knowledge
Complaint resolution
Staff education and training
Stocking and replenishing
Training development aptitude
POS systems expert
Accomplishments
- Promoted to Barista Trainer after 3 months.
- Was offered Shift Manager position
Timeline
Plumbing Apprentice
PCA
07.2021 - 01.2022
Barista Trainer
Starbucks
07.2019 - 06.2021
Prep Worker
CiCis Pizza
02.2019 - 10.2019
High School Diploma -
Miami Killian Senior High School
05.2001 -