Matias Rodriguez
Miami,FL
Summary
Customer-focused professional with over eight years of experience supporting guests in high-volume, regulated service environments, well prepared to contribute to MSC Cruises’ commitment to safe, accessible, and exceptional guest experiences. Skilled in assisting individuals with diverse accessibility and medical needs, building empathetic and personalized relationships, and managing sensitive requests with accuracy, discretion, and professionalism. Experienced in meeting strict compliance and documentation standards while coordinating complex accommodations that ensure comfort, dignity, and seamless travel for all guests. Thrives in fast-paced, multicultural settings and collaborates effectively with cross-functional teams to deliver solutions that elevate the MSC guest journey. A dedicated team player committed to MSC Cruises’ values of warmth, inclusivity, and continuous improvement, helping create memorable and barrier-free voyages for guests worldwide.
Overview
16
16
years of professional experience
Work History
Sales and Distribution Clerk
United States Postal Service (USPS)
06.2022 - 09.2025
- Delivered exceptional customer service through efficient handling of financial transactions and service requests.
- Educated clients on available services and digital tools to enhance efficiency and satisfaction.
- Maintained personal cash drawer with daily balancing, achieving 100% accuracy and compliance with financial guidelines.
- Resolved customer concerns promptly while escalating issues to uphold service quality.
- Collaborated with team members to optimize operational flow and meet sales targets.
Mail Processing and Distribution Clerk
United States Postal Service (USPS)
11.2016 - 06.2022
- Operated automated and manual processing systems to handle large volumes of time-sensitive mail with precision and speed.
- Utilized scanning and tracking systems to ensure secure and accurate handling of packages, reducing loss and error rates.
- Worked in a regulated environment requiring adherence to strict compliance and security protocols.
- Identified and resolved errors or damages to customer items, ensuring high service standards.
- Contributed to team success in a fast-paced, deadline-driven distribution environment.
Electrical Assistant
Critical Energy Services
08.2009 - 01.2016
- Supported licensed electricians on construction projects, ensuring safe and efficient operations.
- Maintained tools, materials, and work areas to meet safety and compliance standards.
- Gained experience working under strict procedural guidelines, developing attention to detail and reliability.
Education
Associate of Applied Science - Air Traffic Control
Broward College
Fort Lauderdale, FLSkills
- Customer Relationship Building & Service Excellence
- Cash Handling & Transaction Accuracy
- Regulatory Compliance & Risk Awareness
- Sales & Product Recommendations
- Conflict Resolution & Problem Solving
- Team Collaboration & Communication
- Technology Adoption & Digital Solutions
Additional Information
- Proven record of cash handling, sales, and service in federally regulated industries.
- Experienced in fostering long-term customer trust through integrity and professionalism.
- Open availability including Saturdays.
Languages
English (fluent), Spanish (fluent)
Timeline
Sales and Distribution Clerk
United States Postal Service (USPS)
06.2022 - 09.2025
Mail Processing and Distribution Clerk
United States Postal Service (USPS)
11.2016 - 06.2022
Electrical Assistant
Critical Energy Services
08.2009 - 01.2016
Associate of Applied Science - Air Traffic Control
Broward College