Tellis Smith
Summary
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
13
13
years of professional experience
Work History
Production Associate
Tesla
08.2022 - Current
- Managed inventory levels, ensuring timely replenishment of raw materials to support uninterrupted production processes
- Operated and maintained production equipment, troubleshooting and resolving any issues to minimize downtime
- Collaborated with cross-functional teams to streamline production workflows and improve overall efficiency
- Implemented quality control measures to uphold product standards and meet client specifications
Customer Success Advisor
Eviivo
03.2024 - 10.2024
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
- Implemented process improvements that resulted in increased efficiency within the Customer Success team.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
- Handled customer inquires through Chat, Phone and Email.
- Provided ongoing training sessions for clients in order to maximize software adoption and utilization.
- Reduced churn rates by identifying at-risk customers and implementing targeted retention strategies.
- Actively sought customer feedback on products/services in order to improve quality and enhance overall experience.
Integrated Product Support Representative
Expedia Group
02.2020 - 03.2022
- Implemented comprehensive product support strategies to enhance customer satisfaction and improve product performance
- Collaborated with cross-functional teams to identify and address product support issues in a timely and efficient manner
- Conducted thorough analysis of product support data to identify trends and recommend improvements for future product development
- Facilitated training sessions for internal teams and external customers to ensure effective utilization of product support resources
Customer service support representative
Expedia Group
09.2019 - 02.2022
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely and professional manner
- Collaborated with cross-functional teams to ensure seamless communication and resolution of customer concerns
- Demonstrated strong problem-solving skills by analyzing customer feedback and implementing effective solutions
- Utilized CRM software to track customer interactions and maintain accurate records of customer inquiries and resolutions
Customer sales representative
Enjoy Technology
05.2018 - 09.2019
- Proactively contacted leads to generate new business opportunities and achieve monthly sales targets
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Utilized CRM software to track and manage customer accounts, resulting in improved organization and communication
- Collaborated with cross-functional teams to develop targeted marketing campaigns and promotions to drive sales growth
Front desk agent
Hampton Inn & Suites
01.2017 - 05.2018
- Greeted and assisted guests in a professional and friendly manner, ensuring a positive first impression of the hotel
- Managed check-in and check-out procedures efficiently, accurately processing payments and room assignments
- Answered phone calls and emails promptly, providing information about hotel amenities, reservations, and local attractions
- Resolved guest complaints and issues effectively, demonstrating strong problem-solving and communication skills
Valet/ Member Services
Spanish Oaks Golf Club
01.2016 - 10.2017
- Greeted and assisted members with retrieving and parking their vehicles in a timely and efficient manner, ensuring a positive and seamless experience
- Managed valet parking operations, including organizing and coordinating vehicle flow to optimize parking space and ensure smooth traffic flow
- Provided exceptional customer service by addressing member inquiries, resolving issues, and anticipating their needs to enhance overall satisfaction
- Maintained cleanliness and organization of valet parking area, ensuring a professional and welcoming environment for members and guests
Special event bartender
University of Texas Club
08.2016 - 03.2017
- Efficiently prepared and served a wide variety of cocktails and beverages to guests during high-stress, fast-paced special events
- Engaged with guests in a friendly and professional manner, ensuring a positive and memorable experience for all attendees
- Managed bar inventory and supplies, including ordering and restocking as needed to maintain a well-stocked bar throughout the event
- Collaborated with event coordinators and staff to ensure seamless execution of all bar-related tasks, contributing to the overall success of each event
Valet
Coral Springs Auto Mall
06.2014 - 11.2015
- Parked and retrieved vehicles efficiently in a high-volume parking garage, ensuring optimal use of space and minimizing wait times for customers
- Maintained cleanliness and organization of valet parking area, including sweeping debris, removing trash, and ensuring valet tickets were securely attached to keys
Overnight Stocker
Walmart
07.2011 - 05.2014
- Organized and restocked inventory shelves, ensuring products were easily accessible for customers
- Efficiently unloaded and sorted incoming shipments of merchandise, maintaining a consistent flow of stock
- Collaborated with team members to complete nightly tasks and meet deadlines in a fast-paced environment
- Inspected and reported any damaged or expired items to management, resulting in timely replacements and customer satisfaction
Education
High School Diploma -
Coral Glades High School
Coral Springs, FL06-2010
Skills
- Equipment operation
- Quality control
- Inventory management
- Team collaboration
- Jira
- Splunk
- Account Management
- Zendesk
- Confluence
- HTML
- XML Parsing
- Training
- Customer onboarding
- Sales Support
- Customer Segmentation
- CRM Software
References
Robert Reeves, Tesla, Strong communication skills, Excellent leadership abilities, Proven track record, Exceptional organizational skills, Proficient in technology, Strong problem-solving skills
Hobbies and Interests
- Traveling
- Gaming
- Playing Music
Personal Information
- Date of Birth: 01/28/92
- Nationality: Bahamian
Exceptional Mentor
At Vrbo I was awarded with the Exceptional mentor Award where I would have new hires shadow with me for the day and explain to new hires the different processes.
Timeline
Customer Success Advisor
Eviivo
03.2024 - 10.2024
Production Associate
Tesla
08.2022 - Current
Integrated Product Support Representative
Expedia Group
02.2020 - 03.2022
Customer service support representative
Expedia Group
09.2019 - 02.2022
Customer sales representative
Enjoy Technology
05.2018 - 09.2019
Front desk agent
Hampton Inn & Suites
01.2017 - 05.2018
Special event bartender
University of Texas Club
08.2016 - 03.2017
Valet/ Member Services
Spanish Oaks Golf Club
01.2016 - 10.2017
Valet
Coral Springs Auto Mall
06.2014 - 11.2015
Overnight Stocker
Walmart
07.2011 - 05.2014
High School Diploma -
Coral Glades High School
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