Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Matias Zaragoza

Austin,TX

Summary

Dedicated and disciplined individual seeking a State Trooper position with Texas State Police Department. Possessing a strong commitment to upholding the law, ensuring public safety, and serving the community with integrity and professionalism.

Overview

2
2
years of professional experience

Work History

Server

Matt's El Rancho
01.2023 - Current
  • Provided attentive service and strong multitasking skills during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels (per local laws) and took measures to curtail inappropriate behavior.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Apartment Locator

Smart City Locating
10.2021 - 03.2023
  • Managed high volumes of inquiries effectively, prioritizing tasks based on urgency and importance to maintain efficiency in daily operations.
  • Built strong relationships with property managers to ensure access to the best apartment listings for clients.
  • Streamlined the apartment search process for clients by maintaining an up-to-date database of available properties.
  • Educated clients about rental laws and regulations, ensuring compliance throughout the leasing process.
  • Stayed current on market trends to provide informed advice to both first-time renters and experienced investors alike.
  • Maintained detailed records of all transactions and client communications for easy reference when needed.
  • Conducted in-depth neighborhood analyses to provide clients with valuable insight into local housing markets.
  • Established and upheld high standards, promoting great customer service and assistance to guests.

Education

Bachelor of Science - Criminal Justice

Texas State University
San Marcos, TX
12.2017

Skills

  • Excellent physical fitness and stamina, capable of handling demanding situations
  • Strong communication skills, both written and verbal, for effective interaction with colleagues and the public
  • Ability to remain calm and composed under pressure (Adaptable and Flexible)
  • Skilled in conflict resolution and de-escalation techniques
  • Commitment to upholding ethical standards and enforcing laws impartially
  • Performance Improvement

Additional Information

  • Willingness to work irregular hours, including nights, weekends, and holidays.
  • Ability to pass a comprehensive background check, drug screening, and physical fitness assessment.
  • CPR and First Aid Certified
  • TABC and Food Handlers Certified

Languages

Spanish
Native or Bilingual

Timeline

Server

Matt's El Rancho
01.2023 - Current

Apartment Locator

Smart City Locating
10.2021 - 03.2023

Bachelor of Science - Criminal Justice

Texas State University

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Matias Zaragoza