Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Having the Best reviews in my name from customers
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MATIAYA DOTSON

Temple,TX

Summary

I have a strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results. As well as a,

Diligent Dietary Aide with solid background in dietary services. Proven success in assisting with meal preparation and ensuring nutritional guidelines are met. Demonstrated ability in maintaining cleanliness and working efficiently in team settings.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Crew Member

McDonald's
02.2025 - Current
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Maintained cleanliness and sanitation standards in the packaging area to meet food safety regulations
  • Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
  • Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information
  • Collaborated with kitchen staff to ensure timely preparation of meals during peak hours
  • Performed thorough cleaning and sanitization of assigned areas, including sweeping, mopping, and sanitizing

Dietary Aide

Avir at Weston
12.2023 - 02.2025
  • Assisted in the preparation and serving of meals to patients, ensuring adherence to dietary restrictions and preferences
  • Maintained accurate records of patient food intake, allergies, and special requests
  • Followed proper sanitation procedures in handling food, utensils, and equipment to maintain a clean and safe environment
  • Aided in the setup and cleanup of dining areas before and after meal services
  • Washed dishes using industrial dishwashers or manually cleaned them following established procedures
  • Notified appropriate personnel if there were any discrepancies between actual versus planned menus

Team Member

KFC
04.2021 - 10.2023
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
  • Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
  • Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
  • Maintained a clean and organized work area, ensuring compliance with health and safety regulations

Team Member

MOD Pizza
09.2022 - 11.2022
  • Worked closely with chefs to coordinate timing of food preparation for efficient service flow
  • Managed multiple tasks simultaneously in a fast-paced environment without compromising attention to detail or quality of work
  • Provided exceptional customer service by promptly addressing and resolving customer inquiries, concerns, and complaints
  • Prepared and cooked food items according to recipes, ensuring quality and consistency
  • Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information

Education

High School Diploma -

Temple High School
Temple, TX
05-2022

No Degree - Business Management

Temple College
Temple, TX
09-2027

Skills

  • Senior care
  • Cash handling
  • Kitchen Experience
  • Computer skills
  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Basic math
  • Menu memorization
  • Problem-solving
  • Cleaning and sanitizing

Accomplishments

  • Achieved Badge pin through effectively helping with Customer service by the Owner Himself.
  • Having to be employee of the month after started on my first month of the job.
  • Documented and resolved Customer complaint which led to Receiving a Tip and a Good review.

Certification

  • TABC Certification
  • ServSafe

Languages

English
Full Professional
Spanish
Limited Working
German
Professional Working

Timeline

Crew Member

McDonald's
02.2025 - Current

Dietary Aide

Avir at Weston
12.2023 - 02.2025

Team Member

MOD Pizza
09.2022 - 11.2022

Team Member

KFC
04.2021 - 10.2023

High School Diploma -

Temple High School

No Degree - Business Management

Temple College

Having the Best reviews in my name from customers

I'm very fluent in English as well as a bit of Spanish and German. I have been in Customer Service for over four years. I have Food handlers certification and also have been experienced into Nursing at eighteen and often give back to the homeless, I share the love in the community and having star reviews.

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