Overview
Work History
Education
Skills
Timeline
Generic

Matija Kovacevic

Wisconsin Dells

Overview

3
3
years of professional experience

Work History

Server

dawn manor
Baraboo
06.2025 - Current
  • Provided excellent customer service to enhance dining experience.
  • Took and processed food and drink orders accurately.
  • Maintained cleanliness of tables and dining area throughout shifts.
  • Ensured compliance with health and safety regulations at all times.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Participated in training sessions to improve service skills and knowledge.
  • Handled customer inquiries and resolved issues promptly.
  • Collaborated with team members to ensure timely service delivery.
  • Assisted kitchen staff with food preparation during busy periods.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Responded to ad hoc cleaning duties at end of shift.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Presented menus and answered questions regarding items.
  • Trained new employees to perform duties.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Set up tables in between patrons to reduce wait times.
  • Filled condiments and napkin containers during slack periods.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Prepared drinks according to standard recipes.
  • Trained new employees on restaurant procedures and plating techniques.
  • Stayed informed about daily specials, new menu items, promotions.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Assisted in training new servers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Bartender

balkan house restaurant
Vancouver
08.2023 - 12.2023
  • Assisted in inventory management by tracking supplies and reordering items.
  • Maintained cleanliness and organization of bar area during shifts.
  • Mixed and served beverages according to standard recipes and customer preferences.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Developed knowledge of drink recipes and daily specials to enhance customer experience.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions.
  • Stocked ice bins and coolers as needed throughout shift.
  • Balanced daily registers and generated sales reports for management.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Greeted frequent visitors by name and explained new promotions.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Assisted in setting up the bar for service shift.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Server

Cactus Club Cafe
Vancouver
12.2022 - 08.2023
  • Provided excellent customer service to enhance dining experience.
  • Took food and drink orders accurately from guests.
  • Delivered food and beverages promptly to tables.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided excellent customer service to ensure satisfaction.
  • Resolved guest complaints professionally to ensure satisfaction.
  • Maintained cleanliness of dining area throughout shifts.
  • Assisted in setting up and breaking down restaurant for events.
  • Collaborated with kitchen staff to ensure timely order preparation.
  • Handled cash transactions and processed payments efficiently.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Took orders from customers accurately and in a timely manner.
  • Provided exceptional service to high volume of daily customers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Assisted in training new servers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Greeted guests and provided menus.
  • Checked food before serving it to customers.
  • Followed health safety guidelines when preparing and serving food products.
  • Addressed complaints to kitchen staff and served replacement items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Stayed informed about daily specials, new menu items, promotions.
  • Prepared drinks according to standard recipes.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Stocked service areas with supplies during slow periods.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Informed customers of daily specials and signature menu items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Responded to ad hoc cleaning duties at end of shift.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.

Education

BBA - Hospitality And Tourism Management

SELC
Vancouver
09-2023

Skills

  • Order accuracy
  • Beverage mixing
  • Inventory management
  • Health compliance
  • Menu knowledge
  • Customer engagement
  • Sales promotion
  • Food running
  • Hostess support
  • High volume dining
  • Suggestive selling
  • Service prioritization
  • Food spoilage prevention
  • Wine pairing
  • Food inspection

Timeline

Server

dawn manor
06.2025 - Current

Bartender

balkan house restaurant
08.2023 - 12.2023

Server

Cactus Club Cafe
12.2022 - 08.2023

BBA - Hospitality And Tourism Management

SELC

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Matija Kovacevic