Matija Kovacevic
Wisconsin Dells
Overview
3
3
years of professional experience
Work History
Server
dawn manor
Baraboo
06.2025 - Current
- Provided excellent customer service to enhance dining experience.
- Took and processed food and drink orders accurately.
- Maintained cleanliness of tables and dining area throughout shifts.
- Ensured compliance with health and safety regulations at all times.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Participated in training sessions to improve service skills and knowledge.
- Handled customer inquiries and resolved issues promptly.
- Collaborated with team members to ensure timely service delivery.
- Assisted kitchen staff with food preparation during busy periods.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Responded to ad hoc cleaning duties at end of shift.
- Garnished dishes and beverages to serve visually appealing menu items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Presented menus and answered questions regarding items.
- Trained new employees to perform duties.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained records of transactions made during shift as required by law or company policy.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Accurately recorded orders on cash register and point-of-sale system.
- Upheld high standards of sanitation in accordance with health department regulations.
- Monitored dining room for cleanliness and proper set-up at all times.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Implemented feedback from customers to improve service quality and menu offerings.
- Prepared drinks according to standard recipes.
- Trained new employees on restaurant procedures and plating techniques.
- Stayed informed about daily specials, new menu items, promotions.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
Bartender
balkan house restaurant
Vancouver
08.2023 - 12.2023
- Assisted in inventory management by tracking supplies and reordering items.
- Maintained cleanliness and organization of bar area during shifts.
- Mixed and served beverages according to standard recipes and customer preferences.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Developed knowledge of drink recipes and daily specials to enhance customer experience.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Stocked ice bins and coolers as needed throughout shift.
- Balanced daily registers and generated sales reports for management.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Greeted frequent visitors by name and explained new promotions.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Monitored bar inventory and promptly restocked low items before depletion.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Neatly sliced and pitted fruit for garnishing drinks.
- Assisted in setting up the bar for service shift.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Server
Cactus Club Cafe
Vancouver
12.2022 - 08.2023
- Provided excellent customer service to enhance dining experience.
- Took food and drink orders accurately from guests.
- Delivered food and beverages promptly to tables.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Resolved guest complaints professionally to ensure satisfaction.
- Maintained cleanliness of dining area throughout shifts.
- Assisted in setting up and breaking down restaurant for events.
- Collaborated with kitchen staff to ensure timely order preparation.
- Handled cash transactions and processed payments efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Provided exceptional service to high volume of daily customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Greeted guests and provided menus.
- Checked food before serving it to customers.
- Followed health safety guidelines when preparing and serving food products.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees on restaurant procedures and plating techniques.
- Stayed informed about daily specials, new menu items, promotions.
- Prepared drinks according to standard recipes.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Responded to ad hoc cleaning duties at end of shift.
- Garnished dishes and beverages to serve visually appealing menu items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Education
BBA - Hospitality And Tourism Management
SELC
Vancouver09-2023
Skills
- Order accuracy
- Beverage mixing
- Inventory management
- Health compliance
- Menu knowledge
- Customer engagement
- Sales promotion
- Food running
- Hostess support
- High volume dining
- Suggestive selling
- Service prioritization
- Food spoilage prevention
- Wine pairing
- Food inspection
Timeline
Server
dawn manor
06.2025 - Current
Bartender
balkan house restaurant
08.2023 - 12.2023
Server
Cactus Club Cafe
12.2022 - 08.2023
BBA - Hospitality And Tourism Management
SELC