Matikia Mays Mitchell

• Overseeing daily operation.
• Managing cross-functional teams of 15 staff members in 6 locations, ranging from entry-level administrative staff, financial interview specialists, verification specialists, and provider scheduling to ensure compliance with state guidelines and meeting client and provider demands.
• Implemented new procedures and technologies that improved efficiency and streamlined operations.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Running daily reports to track scheduling and insurance information.
• Completed bi-weekly payroll for 15 employees.
• Collaborating with HR team to improve onboarding processes and enhance candidate experience.
• Conduct interviews, assess candidates qualifications and collaborate with recruitment team to make informed hiring decisions.
• Hired, managed, developed and trained staff.
• Established and monitored goals, conducted performance reviews.

• Collect signatures on all required intake forms per company policy and state regulations.
• Verify insurance coverage for all Medicaid, Medicare, and commercial carriers using varies insurance portals, as well as contacting carriers to obtain specific benefit information.
• Identify individuals in need of insurance service authorizations and work with Service Authorization Specialist as needed.
• Coordinates admission office flow working closely with intake therapist and the Clinical Care Coordinator.
• Assist individuals with questions related to Medicaid, Medicare, and commercial insurances; as well as billing inquires.
• Conducted interviews with participants to assess eligibility for sliding scale.

• Greet clients visiting the facility.

•Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.

• Creating appointments for initial and follow up appointments.

• Maintained a filing system for all patient documents and reports submitted.

• Organized and maintained records by updating and obtaining both personal and financial information from patients.

• Answered emails and other electronic messages.

• Completing monthly insurance verification reports.

• Responsible for familiarizing self with scheduling and office workflow of 6 horizon wellness centers.

• Provide training to other staff