Matilda Adu
Potomac,MD
Summary
A Career Orient Position that will utilize my 18-plus years of Health Care experience. A diverse professional work Background includes Administrative Medical Support, Patient and Communication Specialist. Effective time management skills. Self-motivated. Record and Information Management Specialist, Ability to work independently and as part of a team. Computer skills: Microsoft Office Suite
Community-focused professional with a broad background in advocacy and community support. Known for driving impactful community programs and fostering strong relationships among diverse populations. Emphasizes team collaboration and adaptability to ensure successful outcomes, with proven skills in conflict resolution and public speaking.
Diligent responder coordinator with a solid foundation in community advocacy. Successfully led initiatives that supported and empowered local communities and have consistently engaged with diverse groups to address their needs. Demonstrated ability in problem-solving and effective communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Mental Health – Community Advocate Specialist III
Giovanni Home Care Services
11.2011 - Current
- Ability to multi-task proficiently
- Strong customer service and organizational skills
- Gathers client’s specific data for requirements verification, and reconciling
- Enters patient data into pharmacy computer system
- Proficient in Microsoft Suite including internet and windows environment
- Assistant and responsible reconciling vendor reimbursements
- Report to Division Directors on overall program progress
- Responsible and support the development of securing donors’, and donations for the program
- Receives and stores incoming supplies; counts stock and enters date in computer to maintain inventory records
Child Adolescents Mental Health Associate III (CAHMA III)
JLG - RICA
03.2023 - Current
- Provide counseling and other therapeutic mental health services to seriously emotionally disturbed adolescents in a residential treatment setting with my intervention techniques; leadership skills; theories of human behavior and group dynamics; patterns of interpersonal relationships; and issues of human growth and development
- To provide services & programs to support the health & human rights of people who use drugs & drug treatment services
Patient Care Technician (Part time)
Shady Grove Hospital
03.2015 - Current
- Collaborated with Registered Nurses(RN’s) on patient care
- Responsible for overseeing all individual care for assigned patients
- Receives and review patient’s daily logs
- Documents supporting authority for each claims coding rules by Market and by Line of Business (Master Grid)
- Participate in cross-functional teams to address key claims coding rule issues facing the organization
- Administers communication to Markets and collect feedback
- Evaluates change proposal from Clinical perspective, financial perspective, and Claims operational perspectives; Prepare analysis of claims coding rule changes
- Seeks professional feedback from Health Services, Finance, and Claims on claims coding rule changes
Mental Health Advocate III
Giovanni Home Care Services
11.2011 - Current
- Developed and implemented social policy to include program reformation
- Ensuring maximum support working with families removing barriers
- Providing accurate information to create strategies in developing cultural balance for clients
- Responsible for communication via phone and written with insurance companies
- Resolve discrepancies and problem solve more than2+2
- Obtain verbal and written authorizations from the appropriate sources
- Successfully track clients progress
- Verify eligibility and benefits for eligibility conducting on going case management
- Excellent organizational skills
Emergency Assistant (Internship)
Victim Assistance and Sexual Assault Program
08.2018 - 05.2019
Education
AA Degree - Mental Health
Montgomery College
Bachelor Degree - Allied Health Sciences
Stratford University
Skills
- Nonprofit experience
- Empathy building
- Marketing campaigns
- Volunteer recruitment
- Policy Advocacy
- Media Relations
- Cultural sensitivity
- Resident support
- Discharge planning
- Data entry software
- Applied behavior analysis
- Patient relationship management
- Data confidentiality
- Individual counseling
- Crisis management
- Document management
- Case file management
- Quality assurance
- Written communication
- Confidentiality practices
- Adaptability
- Continuous improvement
- Time management abilities
- Workflow management
- De-escalation techniques
- Life skills development
- Youth advocacy
- Crisis intervention
- Interpersonal communication
- Policy understanding
- Professionalism
- Risk assessment
- Goal setting
- Computer literacy
- Employee training
- Conflict resolution
- Care coordination
- Behavioral management
- Interpersonal skills
- Analytical thinking
- Maintaining client records
- Fundraising strategies
- Cultural history
- Workshop organization
- Issue awareness
- Data collection
- Public speaking
- Advocacy background
- Excellent communication
- Organizational skills
- Team collaboration
- CPR/AED
- Client advocacy
- Self motivation
- Team building
- Task prioritization
- Client needs assessments
- Documentation skills
- Microsoft office
- Relationship building
- Counseling techniques
- Decision-making
- Verbal and written communication
- Adaptability and flexibility
- Effective communication
- Active listening
Accomplishments
- Supervised a team of 13 staff members.
- Documented and resolved difficult issues which led to safety and accomplishment.
- Results-oriented.
- Achieved my promotion through effectively helping with hunger of the stree.
- Team Collaboration and Project development
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issues through consumer testing.
Certification
- Mental First Aid Certification Instructor
- Basic Life Support Certification (BLS) and Cardiopulmonary resuscitation (CPR)
- Certified Data Professional (CDP)
- Maryland Driver's License
- Certified Nursing Assistant, GNA, child adolescent associate.
Languages
English
Native or Bilingual
Twi
Full Professional
Akan
Native or Bilingual
Timeline
Child Adolescents Mental Health Associate III (CAHMA III)
JLG - RICA
03.2023 - Current
Emergency Assistant (Internship)
Victim Assistance and Sexual Assault Program
08.2018 - 05.2019
Patient Care Technician (Part time)
Shady Grove Hospital
03.2015 - Current
Mental Health – Community Advocate Specialist III
Giovanni Home Care Services
11.2011 - Current
Mental Health Advocate III
Giovanni Home Care Services
11.2011 - Current
AA Degree - Mental Health
Montgomery College
Bachelor Degree - Allied Health Sciences
Stratford University
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