Summary
Overview
Work History
Education
Skills
Timeline
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Matilda Fermín

Matilda Fermín

Tallahassee

Summary

Dynamic sales professional with a proven track record at Tallulah, excelling in customer service and relationship building. Adept at cash handling and POS operations, I consistently enhanced customer satisfaction and loyalty through exceptional service. My ability to adapt and collaborate effectively contributed to achieving sales targets and fostering a welcoming shopping environment.

Overview

4
4
years of professional experience

Work History

Sales Associate

Tallulah
07.2024 - 07.2025
  • Guided customers in choosing products to boost satisfaction.
  • Maintained cleanliness and organization of sales floor to improve shopping experience.
  • Operated point-of-sale systems for efficient transaction processing.
  • Supported inventory management by restocking shelves and monitoring product availability.
  • Implemented visual merchandising strategies to attract customer attention and drive sales.
  • Adapted quickly to changing priorities while maintaining focus on customer needs.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Lead Teacher

Killearn Sunshine Academy
02.2022 - 03.2023
  • Developed and implemented engaging lesson plans aligned with curriculum standards.
  • Fostered a positive classroom environment promoting student interaction and collaboration.
  • Assessed student progress, providing individualized support to enhance learning outcomes.
  • Coordinated with parents to communicate student achievements and areas for improvement.
  • Mentored new teachers, sharing best practices in classroom management and instructional strategies.
  • Organized educational activities that integrated hands-on learning experiences for students.
  • Collaborated with staff to create inclusive programs catering to diverse learning needs.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.

Cashier

Target
11.2021 - 01.2022
  • Collaborated with team members to achieve daily sales targets through effective communication.
  • Engaged in product training sessions to stay informed on merchandise
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Processed customer transactions efficiently using POS systems.

Education

SAIL High School
Tallahassee, FL
06.2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Flexible schedule
  • Cash register operation
  • Stocking and receiving
  • Store opening and closing
  • POS system operation
  • Upselling
  • Merchandise display

Timeline

Sales Associate

Tallulah
07.2024 - 07.2025

Lead Teacher

Killearn Sunshine Academy
02.2022 - 03.2023

Cashier

Target
11.2021 - 01.2022

SAIL High School

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Matilda Fermín