Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Matilda Franco

Clinton

Summary

Dynamic Machine Technician with a proven track record at Lucky Star Casino, excelling in mechanical troubleshooting and maintenance. Enhanced machine efficiency through proactive repairs and meticulous documentation. Strong interpersonal skills fostered teamwork and improved workplace safety, ensuring optimal production and a reliable work environment.

Overview

21
21
years of professional experience

Work History

Machine Technician

Lucky Star Casino
11.2023 - Current
  • Dismantled machinery to access, remove, and replace worn components and keep production within optimal tolerances.
  • Improved machine efficiency by conducting routine maintenance and troubleshooting issues.
  • Maintained detailed records of all machine repairs and parts replacements, ensuring accurate tracking of inventory.

Assistant Front End Manager

United Supermarkets
09.2018 - 03.2024
  • Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
  • Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
  • Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
  • Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.

Customer Order Specialist

Sam's Club
03.2017 - 09.2018
  • Provided exceptional customer service, resolving issues promptly and professionally.
  • Positively engaged with customers to understand needs and responded appropriately to questions.
  • Reduced order errors through diligent review of product specifications before placing orders.

Senior Sandwich Artist

SUBWAY®Restaurants
03.2016 - 03.2017
  • Developed strong rapport with regular customers through engaging conversations while providing personalized service based on their preferences.
  • Enhanced customer satisfaction by efficiently preparing high-quality sandwiches and consistently maintaining a clean work environment.
  • Contributed to a positive team atmosphere by collaborating with colleagues to complete tasks efficiently during peak hours.
  • Assisted with staff training, sharing expertise on sandwich crafting techniques, product knowledge, and company policies.

Assistant Front End Manager

United Supermarkets
11.2013 - 02.2016
  • Assisted with financial reporting tasks such as reconciling cash drawers, preparing bank deposits, and generating daily sales reports for upper management review.
  • Participated in regular management meetings to stay informed about company updates, policy changes, and opportunities for professional development.
  • Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
  • Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.

Associate

Bed Bath & Beyond
01.2013 - 10.2013
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Garden Center

Walmart
04.2012 - 01.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

General Manager

SUBWAY®Restaurants
04.2004 - 04.2012
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

High School Diploma -

Clinton High School
Clinton, OK
04-1997

Skills

  • Machine operation
  • Mechanical troubleshooting
  • Equipment inspection
  • Maintenance and repairs
  • Workplace safety
  • Documentation and reporting

Languages

Spanish
Native or Bilingual

Timeline

Machine Technician

Lucky Star Casino
11.2023 - Current

Assistant Front End Manager

United Supermarkets
09.2018 - 03.2024

Customer Order Specialist

Sam's Club
03.2017 - 09.2018

Senior Sandwich Artist

SUBWAY®Restaurants
03.2016 - 03.2017

Assistant Front End Manager

United Supermarkets
11.2013 - 02.2016

Associate

Bed Bath & Beyond
01.2013 - 10.2013

Garden Center

Walmart
04.2012 - 01.2013

General Manager

SUBWAY®Restaurants
04.2004 - 04.2012

High School Diploma -

Clinton High School

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