Matilda Granvle
Alexandria,LA
Summary
Proven leader in program coordination and client advocacy, I leveraged Medicaid expertise at Central/Southwest Louisiana Area Health Ed. Center to streamline application processes, enhancing service delivery by 30%. Skilled in policy interpretation and relationship building, I excel in creating efficient, compassionate solutions for complex client needs.
Overview
17
17
years of professional experience
Work History
Medicaid Navigator and Coordinator
Central/Southwest Louisiana Area Health Ed. Center
08.2023 - Current
- Developed strong relationships with community partners, expanding resources available to assist clients in need of Medicaid coverage.
- Assisted families with complex paperwork, ensuring accuracy and timely submission of required documents.
- Managed high caseload effectively, prioritizing tasks and meeting deadlines consistently while maintaining high standards of service quality.
- Utilized data analysis tools to monitor program performance indicators, driving continuous improvements in service delivery outcomes.
- Maintained up-to-date knowledge of state and federal regulations, ensuring compliance in all Medicaid coordination efforts.
- Streamlined Medicaid application process for faster approvals, reducing wait times for patients.
- Demonstrated exceptional attention to detail when reviewing documentation for eligibility determination purposes, minimizing errors and delays.
- Improved patient care by efficiently coordinating and managing Medicaid applications and eligibility.
- Reduced patient stress by presenting complex information about Medicaid guidelines clearly and concisely during consultations.
- Provided personalized support to clients throughout the entire application process, resulting in increased satisfaction levels.
- Collaborated with healthcare providers to gather necessary information for successful Medicaid enrollments.
- Participated in community events to promote services and engage with the public.
- Partnered with local organizations to expand access to social and community services.
- Advocated for social and community service programs to increase awareness and funding.
- Conducted outreach activities to engage local stakeholders in programs.
Human Resources Manager
Kellie's Sitting Services, Inc.
06.2015 - 08.2023
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required for over 200 employees.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Organized and led staff orientation programs and training to promote collaboration.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Processed employee claims involving performance issues and harassment.
- Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
Group Home Manager
Westside Habilitation Center
07.2007 - 06.2015
- Ensured proper medication administration for 28 residents through close coordination with healthcare providers and careful record-keeping practices.
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
- Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
- Assisted residents with basic hygiene and healthcare needs.
- Offered learning opportunities to help residents develop important life skills.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Reduced staff turnover by providing comprehensive training programs and fostering a supportive work environment.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
Education
Some College (No Degree) - Business Administration And Management
LSU Alexandria
Alexandria, LAHigh School Diploma -
Oakdale High School
Oakdale, LA05.1993
Skills
- Decision-making capabilities
- Team Coordination Experience
- GPS Navigation Proficiency
- Emergency response training
- Basic First Aid Knowledge
- Eligibility Determination
- Policy analysis
- Medicaid Expertise
- Program coordination
- Strong Organization
- Professional ethics
- Paperwork and documentation
- Client Advocacy
- Medicaid knowledge
- Service planning
- Policy Interpretation
- Documentation proficiency
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Certified in CPR/AED
- Client Needs Assessments
- Relationship Building
- Self Motivation
Timeline
Medicaid Navigator and Coordinator
Central/Southwest Louisiana Area Health Ed. Center
08.2023 - Current
Human Resources Manager
Kellie's Sitting Services, Inc.
06.2015 - 08.2023
Group Home Manager
Westside Habilitation Center
07.2007 - 06.2015
Some College (No Degree) - Business Administration And Management
LSU Alexandria
High School Diploma -
Oakdale High School
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