Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Matilda Johnson

Santa Rosa,CA

Summary

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

Overview

22
22
years of professional experience

Work History

Owner/Operator

Enjoy Your Pools
04.2023 - Current
  • Manage day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Interacted with and assisted 100 plus customers daily.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Interacted well with customers to build connections and nurture relationships

Customer Service Front End Cashier

Whole Foods
11.2022 - 04.2023
  • Greeted customers and responded to requests for information.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained high standard of customer service through quality assurance checks.

Not Employed - Retired & Relocated to California

Not Applicable
05.2022 - 11.2022

Central Access Registration Representative

Olympic Medical Center
04.2021 - 05.2022
  • Collected demographic and insurance information from patients.
  • Verified insurance benefits, processed payments and issued receipts.
  • Organized, checked and submitted all related paperwork.
  • Provided thorough information about admissions policies, financial requirements and check-in procedures.
  • Used EPIC to record and organize patient insurance and medical information.
  • Completed registration paperwork, verifying accurate patient information.
  • Updated patient contact information to support accurate electronic medical records.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Maintained 90-95 % accuracy in all aspects of registration process.
  • Consistently met percentage expectations in co pay collections.

Not Employed - Retirement & Relocation Washington

Not Employed
07.2019 - 06.2021

Home Health Care Provider

DHSS - Olympic Area On Aging
06.2020 - 04.2021
  • Assisted clients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Completed household management tasks for clients within private home settings.
  • Assisted clients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Cooked tasty, nourishing meals for clients to promote better nutrition.

Office/School Secretary Head Start-Early Head Start

Riverside Co. Office Of Education
11.2017 - 07.2019
  • Performed clerical and administrative support duties to optimize workflow procedures.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Bilingual Spanish Speaking

Safety & Risk Management Clerk Personnel

Riverside County Office of Education
06.2015 - 11.2017
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Interacted with staff by phone, email, or in-person to provide information.
  • Input data into spreadsheets and databases.
  • Utilized office management software to record and track staff information and safety compliance.
  • Assisted with onboarding of new employees.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Monitored and tracked budgets and expenses.

Office/School Clerk

RCOE, Betty Gibbel Regional Learning Center
08.2012 - 12.2014
    • Maintained daily attendance record of students in school.
    • Answered and responded to student and parent inquiries regarding academics, field trips, afterschool activities and school events.
    • Organized and managed school records, student documentation and administrative communications.
    • Kept in contact with parents and updated regarding child's progress and attendance.
    • Input data into spreadsheets and databases.
    • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
    • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
    • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
    • Provided bilingual interpreting for Spanish speaking students and parents.

Administrative Secretary

San Jacinto Unified School District
01.2005 - 07.2012
  • Responded to inquiries from callers seeking information.
  • Created and updated records and files to maintain document compliance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Conducted research to assist with routine tasks and special projects.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Receptionist - Admissions Assistant

Manor Care Health Services Skilled Nursing
01.2002 - 12.2004
    • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
    • Confirmed appointments, communicated with clients, and updated client records.
    • Kept reception area clean and neat to give visitors positive first impression.
    • Answered phone promptly and directed incoming calls to correct offices.
    • Responded to inquiries from callers seeking information.
    • Managed multiple tasks and met time-sensitive deadlines.
    • Maintained confidentiality of information regarding clients and company.
    • Handle admission and registration of patients
    • Maintained visitor log for entering and leaving facility for security purposes.
    • Operated multi-line telephone system to answer and direct high volume of calls.

Education

GED - General Education

Hemet Adult School
Hemet, California
02.2002

Skills

  • Professional and Collaborative
  • Excellent Interpersonal & Communication skills
  • Leader, Mentor and Motivator
  • Coordinator, Planner, Organizer
  • Resourceful and Flexible
  • Relationship Builder
  • Team Player
  • Excel in Customer Service & And Public Relations
  • Administrative Professional
  • Decision Making
  • Spanish Bilingual Interpreter

Languages

Spanish
Native or Bilingual

Timeline

Owner/Operator

Enjoy Your Pools
04.2023 - Current

Customer Service Front End Cashier

Whole Foods
11.2022 - 04.2023

Not Employed - Retired & Relocated to California

Not Applicable
05.2022 - 11.2022

Central Access Registration Representative

Olympic Medical Center
04.2021 - 05.2022

Home Health Care Provider

DHSS - Olympic Area On Aging
06.2020 - 04.2021

Not Employed - Retirement & Relocation Washington

Not Employed
07.2019 - 06.2021

Office/School Secretary Head Start-Early Head Start

Riverside Co. Office Of Education
11.2017 - 07.2019

Safety & Risk Management Clerk Personnel

Riverside County Office of Education
06.2015 - 11.2017

Office/School Clerk

RCOE, Betty Gibbel Regional Learning Center
08.2012 - 12.2014

Administrative Secretary

San Jacinto Unified School District
01.2005 - 07.2012

Receptionist - Admissions Assistant

Manor Care Health Services Skilled Nursing
01.2002 - 12.2004

GED - General Education

Hemet Adult School

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Matilda Johnson