MATILDA KYEI-APPIAH
OAKLEY,CA
Summary
Results-driven healthcare professional with over 23 years of experience in patient care, administration, and customer service. Adept at optimizing healthcare operations, providing exceptional patient support, and managing cross-functional teams. Strong leadership abilities with experience overseeing children's ministry programs across multiple locations. Entrepreneurial mindset with expertise in custom printing business operations. Holds an Associate Degree in Secretarialship and Management Studies, Google Project Management Certification, and currently pursuing a Bachelor of Science in Healthcare Administration. Seeking a dynamic role where I can leverage my healthcare expertise, administrative skills, and customer service experience to contribute to organizational success.
Overview
2025
2025
years of professional experience
Work History
Patient Care Technician
Kaiser Permanente
- Company Overview: 10 years
- Delivered high-quality patient care in a fast-paced hospital environment, assisting with daily activities and medical procedures
- Monitored patient conditions, documented vital signs, and collaborated with healthcare teams to ensure optimal patient outcomes
- Maintained compliance with hospital protocols and healthcare regulations, ensuring a safe and effective care environment
- Trained and mentored new team members, improving overall patient care standards and efficiency
- 10 years
Customer Service Representative
Walmart
- Provided exceptional customer service by handling inquiries, processing transactions, and resolving customer concerns efficiently
- Maintained a high level of professionalism while managing customer interactions across multiple communication channels
- Assisted in training new employees, enhancing team performance and overall customer satisfaction
Cashier
Macy's
- Processed transactions accurately and efficiently while maintaining excellent customer service
- Managed cash handling and reconciled register balances to ensure accurate financial reporting
- Assisted customers with product inquiries and ensured a positive shopping experience
District Children's Ministry Leader
Nonprofits Organization
02.2021 - Current
- Oversee and coordinate children's ministry programs across four local assemblies, developing impactful spiritual and educational programs
- Manage volunteer teams, organize events, and ensure smooth ministry operations
- Provide leadership training, mentorship, and guidance to ministry workers, fostering community engagement
Entrepreneur & Business Owner
KukxPrints
02.2020 - Current
- Founded and manage a successful custom printing business, specializing in t-shirts, mugs, tote bags, and more
- Handle all aspects of business operations, including marketing, customer service, order fulfillment, and financial management
- Implement social media and online sales strategies to increase brand visibility and revenue
Education
Associate Degree - Secretarialship & Management Studies
Cape Coast Technical University
Bachelor of Science - Healthcare Administration
Western Governors University
Google Project Management Certification -
Google
2023
Skills
- Healthcare Administration
- Patient Care
- Hospital Operations
- Clinical Operations
- Project Management
- Program Management
- Customer Service
- Client Relations
- Leadership
- Team Coordination
- Office Management
- Administrative Management
- Process Improvement
- Workflow Optimization
- Business Operations
- Entrepreneurship
- Electronic Health Records (EHR)
- Medical Documentation
- Microsoft Office Suite
- Project Management Tools
- Customer Relationship Management (CRM)
- Social Media
- E-Commerce Platforms
- Communication Skills
- Interpersonal Skills
- Organizational Skills
- Problem-Solving Skills
- Multitasking
- Working Under Pressure
- Team Management
Additional Qualifications
- Strong communication and interpersonal skills
- Excellent organizational and problem-solving abilities
- Ability to multitask and work effectively under pressure
- Proven leadership and team management experience
Timeline
District Children's Ministry Leader
Nonprofits Organization
02.2021 - Current
Entrepreneur & Business Owner
KukxPrints
02.2020 - Current
Associate Degree - Secretarialship & Management Studies
Cape Coast Technical University
Patient Care Technician
Kaiser Permanente
Customer Service Representative
Walmart
Cashier
Macy's
Bachelor of Science - Healthcare Administration
Western Governors University
Google Project Management Certification -
Google
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