Matilda Leija
Natalia,TX
Summary
Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Passionate professional skilled in clearing tables and delivering service cheerfully. Talented individual known for hard work and dedication. Enjoys fast-paced environments.
Overview
1
1
year of professional experience
Work History
Head Food Runner
Backyard On Broadway
02.2023 - 09.2023
- Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
- Ensured guest satisfaction through consistent follow-up on completed orders, addressing any concerns or requests promptly.
- Collaborated with servers to anticipate guest needs, providing prompt assistance and creating a seamless dining experience.
- Assisted waitstaff with tableside service by refilling water glasses and removing empty plates as needed, enhancing overall guest satisfaction.
- Demonstrated strong knowledge of menu items, allowing for informative communication between kitchen staff and front-of-house team members.
- Maintained open lines of communication with management regarding potential issues or areas for improvement within the food running operation.
- Enhanced dining experience by ensuring timely delivery of food orders and excellent customer service.
- Managed high-stress situations effectively, prioritizing tasks during peak hours while maintaining exceptional quality standards.
- Promoted teamwork among staff members by fostering an environment of collaboration that led to improved guest experiences.
- Assisted in maintaining a clean and organized dining area, contributing to a positive atmosphere for guests.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cultivated warm relationships with regular customers.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleaned and sanitized food serving areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Organized and replenished supplies at food stations to optimize team performance.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted with bussing tables and cleaning up spills.
- Set up advertising signs and displays on shelves, counters and tables.
- Assisted wait staff with timely food delivery and guest requests.
- Arranged tables and chairs for special occasions and events.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Monitored dining room inventory and replenished as necessary.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Addressed customer complaints and inquiries to verify satisfaction.
- Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
- Contributed to the successful execution of special events and large parties by efficiently managing multiple tasks simultaneously.
- Monitored dining room and bar areas for signs of overcrowding.
Host
Backyard On Broadway
02.2023 - 09.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Collaborated with food runner/servers to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Streamlined check-in process for large groups or events by implementing a pre-registration system.
- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
- Accommodated special seating requests for guests to enhance satisfaction.
- Relayed guest comments or suggestions to manager on duty for further action.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Barback
Backyard On Broadway
02.2023 - 09.2023
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, & condiments.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Replaced empty kegs and soda syrups.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted in setting up and breaking down bar area for special events.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Promoted a safe environment for both patrons and employees through strict adherence to safety procedures and guidelines set forth by the establishment''s management team.
- Ensured proper storage conditions were met for both perishable and non-perishable items to meet food safety standards.
- Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
- Supported event planning efforts for parties held at the establishment, including setup and breakdown of events.
- Decreased wait times for guests by quickly clearing tables and resetting them for new arrivals.
- Assisted with bussing tables and cleaning up spills.
- Monitored dining room inventory and replenished as necessary.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Arranged tables and chairs for special occasions and events.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room and bar areas for signs of overcrowding.
Back of House Team Member
Backyard On Broadway
02.2023 - 09.2023
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Prepared various foods while following safe food handling procedures.
- Maintained and sanitized service stations, prep areas, and countertops.
- Checked food preparation and presentation to verify quality and consistency.
- Reduced food costs through careful portion control practices while maintaining consistent quality of dishes served.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Stocked and rotated food items according to expiration dates.
- Lifted and carried heavy materials.
- Maintained high personal grooming standards and uniform presentation.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Prepared salads and other specialty items according to customer specifications.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Pushed, pulled and transported large loads and objects.
Education
No Degree - Nutrition
San Antonio College
San Antonio, TX01.2028
Skills
- Cleanliness standards
- Food Presentation
- Table Bussing
- Server Assistance
- Strong Work Ethic
- Teamwork and Collaboration
- Quick Learner
- Customer Service
- Heavy Lifting
- Cash Handling
- Food Preparation
- Food Running
Languages
Spanish
Native or Bilingual
Timeline
Head Food Runner
Backyard On Broadway
02.2023 - 09.2023
Host
Backyard On Broadway
02.2023 - 09.2023
Barback
Backyard On Broadway
02.2023 - 09.2023
Back of House Team Member
Backyard On Broadway
02.2023 - 09.2023
No Degree - Nutrition
San Antonio College
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