Matilda Martinez
Lake Jackson,TX
Summary
Customer service professional with a proven track record of exceeding customer expectations through exceptional support. Demonstrated ability to quickly master new skills and implement effective solutions. Established clear guidelines and consistent policies to enhance staff satisfaction and achieve key objectives. Strong relationship-building, multitasking, and decision-making capabilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Part-Time Cashier
Academy Sports and Outdoors
Lake Jackson, TX
05.2021 - Current
- Issued receipts, refunds, credits or change due to customers.
- Responded to customer inquiries and resolved issues with professionalism and courtesy.
- Promoted ongoing sales and seasonal promotions to enhance customer experience.
- Trained cashiers on register operations and company policies effectively.
Medical Administrative Assistant
Texas Physical Therapy Specialists
Austin, TX
08.2024 - 07.2025
- Managed front desk operations, patient check-in/out, collected payments, upholding HIPAA compliance, and appointment scheduling.
- Addressed patient inquiries about care plans, enhancing understanding and engagement.
- Maintained accurate patient records by registering new patients, updating the Electronic Medical Records (EMR) system, and preparing necessary documents.
- Coordinated communication among patients, therapists, and insurance companies.
- Scheduled follow-up appointments, ensuring continuity of care, and improving patient outcomes.
- Successfully balanced competing demands in a fast-paced environment.
Physical Education K-8th Student Teacher
Hays Consolidated Independent School District
01.2024 - 05.2024
- Designed engaging lesson plans aligned with curriculum standards, addressing diverse student needs, to enhance learning outcomes.
- Conducted formative and summative assessments to evaluate student progress, informing instructional adjustments that supported individual growth.
- Established effective classroom management strategies that fostered a positive learning environment, promoting student engagement, and collaboration.
Server / Hostess
On the River Restaurant
Freeport, TX
06.2018 - 08.2020
- Greeted customers, answered questions, and recommended specials, enhancing overall dining experience.
- Resolved customer complaints professionally, ensuring satisfaction and repeat business.
- Trained servers on restaurant policies and procedures, improving service consistency.
Education
Bachelor of Exercise and Sports Science -
Texas State University
San Marcos, TXHigh School Diploma -
Brazosport High School
Freeport, TXSkills
- Proficient in Microsoft Office
- Inventory management
- Customer service
- Payment processing
- Patient scheduling
- Training and mentoring
Certification
- Texas Teacher Certification - TExES Pedagogy and Professional Responsibilities EC-12
- AmaZing Customer Service Awardee - Texas Physical Therapy Specialists
- Care Coordinator Certificate of Achievement - Level 1
Languages
Spanish
Limited
Timeline
Medical Administrative Assistant
Texas Physical Therapy Specialists
08.2024 - 07.2025
Physical Education K-8th Student Teacher
Hays Consolidated Independent School District
01.2024 - 05.2024
Part-Time Cashier
Academy Sports and Outdoors
05.2021 - Current
Server / Hostess
On the River Restaurant
06.2018 - 08.2020
Bachelor of Exercise and Sports Science -
Texas State University
High School Diploma -
Brazosport High School